Suddenly Won't Start

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UFAlien

Newbie Joined: Jul 27, 2011 22:30 Messages: 2 Offline

Solved by

Jul 24, 2012 00:53

I've been using PowerDVD 11 Ultra for about a year now. Sometimes I'd have program freezes or other annoyances but generally it worked quite well. Suddenly, though, it won't load at all.

Whenever I try to run the program I get a loading "wheel" for less than a second - and then nothing happens. If I keep Task Manager open I can see the process never gets far enough to even be listed. I have not made any changes to my system since the time the program was working and I'm completely perplexed by the issue. Any suggestions?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jul 25, 2012 05:37

Hi,
sounds quite strange - maybe AV that blocks?

any item in the MS event log?

br
Michael Technical Support

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UFAlien

Newbie Joined: Jul 27, 2011 22:30 Messages: 2 Offline

Jul 26, 2012 01:13

Hi, thanks. Since making the last post I've tried uninstalling the antivirus, running in safe mode, and updating my graphics drivers all to no avail. As for the logs - I couldn't find anything relevant, but I've never used them before so I may have just missed something. It notes that the service started but has nothing on the process (which Task Manager still shows has not started).

TheDudeiswatching

Member Joined: Sep 19, 2010 00:20 Messages: 80 Offline

Aug 25, 2012 00:52

Sounds like a file corruption. Have you uninstalled PowerDVD and re-installed it? That would be my suggestion.

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