Hi,

maybe to avoid the hassel, produce to file and upload from computer.
Just something.
https://www.petitpoisvideo.com

Hi jiberjaber -

This is of no real help to you, but I can confirm that what's happening for you is happening here too.

Initial upload to Vimeo through PD goes fine. No subsequent upload can proceed without cleaning out temp files.

I'd suggest there's a flaw in the CyberLink app(lication) that is causing the issue...
unless, of course it's related to the limit Vimeo places on basic level membership.

Have you put in a support ticket?

Cheers - Tony
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No support ticket yet, I wanted to confirm it wasnt a permissions thing or some such issue... will raise on today
Kind Regards,

Jason

Quote: I am then prompted for my log in to vimeo rather than the error screen and it all works for the one upload!
Any idea how to solve this,

Hi jibberjaber,

Is your Vimeo account a... "Basic", "Plus", or "Pro" account?
Could that be part of the problem? (See image below.)






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Cranston -

Great thinking. Hadn't considered that.

I wonder why Vimeo allowed me to upload 2 HD videos through PD earlier today? (albeit with a temp file clean between the two)

Cheers - Tony
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Its a Basic account, I also had the same thoughts but it isnt the account limit thats the problem, if I clear the temp files out, I can upload. (managed an SD video last night)

The problem is independant of the type of video file (HD or not).

I think it is either a change to the VIMEO API or a file permissions issue as I noted that if I go to the settings section through the PD10 pop up browser windo, I get a script error. (only noticed on re-trying after posting this thread).


Kind Regards,

Jason

Quote: I wonder why Vimeo allowed me to upload 2 HD videos through PD earlier today?

I don't know. The above image was a screen capture of Vimeo's Terms Of Service page, captured about 45 minutes ago. So I just thought I'd throw it out there, in case it may be part of the equation, with regard to jiberjaber's issue.
Maybe you've found a way (by cleaning temp files?), to beat the system.

But uploading to my Vimeo Basic account (outside of PD), has never allowed me to upload more than one HD (1920x1080 / 1280x720) video, within a 7 day time period. Which meant that my glaring "typo" had to remain there for a whole week.

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Quote:

Quote: I wonder why Vimeo allowed me to upload 2 HD videos through PD earlier today?

I don't know. The above image was a screen capture of Vimeo's Terms Of Service page, captured about 45 minutes ago. So I just thought I'd throw it out there, in case it may be part of the equation, with regard to jiberjaber's issue.
Maybe you've found a way (by cleaning temp files?), to beat the system.

But uploading to my Vimeo Basic account (outside of PD), has never allowed me to upload more than one HD (1920x1080 / 1280x720) video, within a 7 day time period. Which meant that my glaring "typo" had to remain there for a whole week.

Yep - fully agree with what you say about the account limits, but the first time I came across this issue was with a SD recording after some time from uploading the last one. We are at the part of the process where the error occurs which is before Vimeo actually knows what video you are going to upload as it hasnt been rendered at the point where you authorise the upload tool within the Vimeo account.

Though I dont want to rule out the account limits 100%, I think they might be a red-herring here

I've raised a ticket (Question ID = CS001163260) so will see what comes of it. Kind Regards,

Jason

Quote: Though I dont want to rule out the account limits 100%, I think they might be a red-herring here

I agree jibber.

But my intention was not to add a Red Herring into this fluid fountain of despair. I had no way of knowing, nor did you originally state, whether you were uploading 16:9 HD, or 4:3 SD media.
So just in case it was indeed the Vimeo Basic HD upload limit that was the actual culprit (and that limit hadn't been considered), I threw my three coins (not a Herring) into the fountain.

Are there known or reported issues using the PD uploader successfully in accessing one's Youtube, Facebook, Vimeo, DirecrZone accounts? A PD9/10 forum archive Search, will reveal numerous complaints and inquiries.
I've pretty much given up uploading through PD's uploader since PD version 9’s release. Too many failures. Though I've never had one single failure uploading a produced video file myself, from within my Vimeo and Youtube accounts.

But if CL Support responds, please publish/share any CL Support ticket replies you receive, in this thread. Many of us would love to know what we may be doing wrong, that is causing these high PD uploader failure rates.


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Yes - will certainly share.

The Youtube one works fine, but I prefer Vimeo sometimes

Will comment further when I get a responce Kind Regards,

Jason

I have had a prompt responce back, not to dissimilar to what we have alread discussed on here, account level related (basic account only allowing 1 HD movie per week etc). I still dont think this to be the issue, I am well under my 500MB per week quota and its not a HD movie, and more importantly this is before the file is produced, so there is no info to give about if the file is HD, SD or its size.

I have provided my DXDiag details and also a step by step to reproduce the issue. The good news is that in producing the step-by-step instructions, I have managed to narrow the internet temp file down to one particular token file which if deleted solves the problem. Problem is that it needs deleting each time you want to upload to Vimeo!

Thanks Chetan,

Following through your recommendations in order:

My 'basic' vimeo account is 500MB/week, in the last 3 weeks I have uploaded 1x 250MB HD video and this error was found whilst trying to upload a 90Mb SD video. Thus I am within the account limitations.

In relation to your points:
1. Tried
2. Latest stable NVidia driver is installed (see attached dxdiag file)
3. Latest DirectX is installed (see attached dxdiag file)
4. See point 2 and attached DXDiag file.
5. Currently set to 8GB

I would note that the error I refer to happens *before* any video has been rendered and is the stage where the application to upload direct from PD to Vimeo is being authorised. There is therefore no file size information at that stage to pass on to Vimeo.

As previously informed, if I delete all temporary internet files related to Vimeo and re-try it then works for that one try, subsequent attempts require the internet files to be deleted again to work.

To recreate the issue:
1. Create a video in standard definition.
2. Go to produce, select Online/Vimeo.
3. Select standard quality
4. Vimeo Authorisation screen pops up, select authorise
5. Log in to vimeo when prompted
6. Select 'Allow' when prompted to allow PowerDirector to access your account.
7. PD will now start to produce the movie and then proceed to upload the movie.
8. Now retry the operation (can be same video file or a new one) - repeat points 1 through 4 inclusive.
9. Pop up screen now shows "Uh oh, something went wrong" message.
10. On the pop-up window, click settings shows a script error "https://secure-a.vimeocdn.com/js_v6_opt/vimeo/controllers/user_settings.min.js?f216206"
11. Cancel script error, note that the PD uploader is still authorised.
12. Go to IE, internet options, browsing history settings, view files.
13. Delete vimeo.com token file "http://vimeo.com/oauth/request_token"
14. Repeat steps 2 through 7 inclusive, video will now upload to Vimeo.
15. Try and repeat step 14 will result in another error, repeat step 13 resolves the error untill the next upload.

So this issue is repeatable as shown above.

Looking forward to your comments.

Kind Regards,

Jason

So not too much to report at present, a couple of emails have been exchanged, the usual passing of information to assist in understanding the issue.

I did upload a short clip for them to see the proceses

https://vimeo.com/45867582 Kind Regards,

Jason