Hi Michael,
Well, to be fair, the Cyberlink website itself leads people to these forums rather than to logging a support request, so I don't think you can judge an issue by whether people log a support request or not.
I wonder if there's some sort of connection between the types of people who might use their PC to play a BD disc, and whether they would watch mavies that actualy require subtitles?
I think a much smaller percentage of US users would require subtitles than European users, for instance. Whereas from what I've read software like VLC, for instance, is much bigger in Europe than in the US.
Anyway, I've logged a support request on this. It will be interesting to see what they have to say.
Thanks again for your reply.