Error when importing and editing iPhone video MOV

Polycloud

Newbie Joined: Jun 28, 2012 14:50 Messages: 5 Offline

Solved by

Jun 28, 2012 15:17

I have an iPhone 4S running the latest iOS 5.1.1. With any video I shoot, when I import the MOV file I don't get an error message and it shows up fine and even plays fine as a clip in the Media Room , but when I add it to the timeline I get the error message as shown in the attachments. 'Media source error... could not construct the media source as a graph'

I'm running a fresh install of PD 10 trial version 10.0.0.1703

Same error happens on two different laptops. One of the laptop has a very recent install of Windows 7 with no other video editing program.

I own PD 9 and get no error in that app.

Just to be clear:
Laptop 1: PD 9 Deluxe and PD 10 trial
Laptop 2: PD 10 only

Video plays fine with Windows Media Player and as a clip in the Media Room, but not on the timeline.

Anyone else have this problem? It's an iPhone video, not some rare camera!

Filename	IMG_2236.MOV	Download
Description	sample MOV file from iPhone
Filesize	292 Kbytes
Downloaded:	329 time(s)


Filename	error.jpg	Download
Description	Error message
Filesize	19 Kbytes
Downloaded:	151 time(s)

Polycloud

Newbie Joined: Jun 28, 2012 14:50 Messages: 5 Offline

Jun 28, 2012 15:23

As an additional note, yes I have Quicktime installed, yes it's the latest version, and no, I don't want to use some 3rd party software to convert the MOV first. Definitely a bug with PD 10 since it works just fine with PD 9.

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jun 28, 2012 15:46

Is that a trial version or a Full Version of PD 10 on Laptop2?

Powerdirector uses different Codecs for the Media Library and the Timeline.

The Media library is playback only. If there is a playback codec, the video will play fine.

The Timeline is an Encoding codec.

But if there is not a proper Encoding Codec, the Timeline will fail. The trial version of PD 10 is limited in HD Profiles. If the MOV is a H.264, PD 10 Trial does not have the encoding codec.

It is one of the limits to the Trial version.

You state that your MOV works fine in your PD 9 Deluxe, it is a retail version and has all of the Codecs.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Polycloud

Newbie Joined: Jun 28, 2012 14:50 Messages: 5 Offline

Jun 28, 2012 16:20

Thanks for your reply. Laptop 2 also has PD 10 trial. Looks like you may have hit on the explanation for the error I see. The unfortunate thing is now I don't have a way to compare 9 and 10 to see if it's worth the upgrade.

Bummer...

Dave456

Senior Member Location: Youngstown, Ohio Joined: Oct 30, 2010 06:46 Messages: 280 Offline

Jun 28, 2012 18:46

Hi Polycloud and Carl,

I am running PD10 Ultra ver 1703, it imports, plays both in the viewer and in the timeline.

Dave HP Envy 17
Win10 Pro (64-bit) Intel i7 Core - 4510U @ 2.00GHz 2.60GHz
16GB ram
PowerDirector 11 Ultra 64-bit ver. 11.0.0.3625
Cyberlink Power2Go Deluxe 7.0.0.1827
PowerShot SX40HS
Canon Vixia

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jun 28, 2012 19:04

Quote: Thanks for your reply. Laptop 2 also has PD 10 trial. Looks like you may have hit on the explanation for the error I see. The unfortunate thing is now I don't have a way to compare 9 and 10 to see if it's worth the upgrade.

Bummer...

This is Cyberlink's comparsion of Powerdirector 9 and Powerdirector 10

http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=12841&prodId=4&prodVerId=-1

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Jun 28, 2012 19:05

Hi Polycloud

Welcome to the volunteer forum

I too have the full version of PD10 and have absolutely no issues with my iPhone 4S MOV video files.

As you're using the trial version maybe you would like to reconsider using a third party software to convert those Iphone files to see if PD10 is for you.

I use Media Convertor 7.5 - it's free for the 15 days and is an awesome piece of software.

Happy editing

Happing editing

Best Regards

Neil
CubbyHouseFilms
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