Hi, I purchased Cyberlink Power Director 10 online about six months ago, and have had this error message constantly from the first day I purchased it:

"You must first activate this feature before using it. Connect to the internet and then try again.
Activation is a free and quick process.

H.264 - Component Activation.

The codec trial has expired. Please connect to the internet to activate now. "

(It hadn't expired previously, but because I basically gave up using it, it ran out. I am so frustrated!)
The only problem is, once I click 'activate', it only comes up with another error message! (Images are attached)

Is there a way to resolve this issue? Unfortunately, I did not purchase this product off the Cyberlink site itself. I purchased it from another online store.

I understand you need this information:
1. CD-Key
2. Take a snapshot in full screen for About page
3. Take a snapshot in full screen for Error message
4. Because each feature only need to be activated at first time they are used. Please let us know did you ever activate the component successfully before but still receive the dialog that cannot activate the component?
5. Did you never activate successfully and the component activation dialog pops up every time?
6. Did you activate the component in another computer using the same key before?
7. Did you activate other features (BD/AVCHD/DVD/H.264/MPEG2) before? Are you only faling to activate this component?
8. We need a valid proof of Purchase like order number (invoice / sales receipt) or Alternative E-Mail address using which you have purchased software from our CyberLink online store.

ANSWERS:
1. I do not have a CD key (that I know of) as I purchased the item online.
2. ABOUT PAGE (see attatchments)
3. ERROR MESSAGE (see attachments)
4. I had never been able to successfully activate this component, no. It gave me trouble from the start. I had hoped it would go away with time, but it definitely hasn't.
5. NO
6. NO
7. NO I have never activated any features; it has never prompted me to. It has only asked me to activate this feature.
8. RECEIPT IS ATTATHED. (Proof of Purchase PDF)

I sincerely hope that someone can help me to resolve this issue! It would be so appreciated!
I am desperate and have been desperate to use this program ever since I purchased it.

THANKYOU!
-Maryellen.