I just bought this product today. When ever I try to play a bluray I just get a blank black screen and no audio. The timer at the bottom of the player runs as if the movie is playing. Every now and then it will just show the FBI warning and then stay on that screen. I also tried using the Cyberlink advisor and it told me everything was fine. I installed the latest patch on your site. Please help me.

PowerDVD full Version PowerDVD 12 Pro full version
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!) No idea where this is
PowerDVD TR Number (if shown) ???
Operating System (including x86 or x64 Bit Version) x64bit
Do you use administrator or restricted user account? admin
Is your PowerDVD a Retail product or bundles with HW? retail
Used VGA GeForce GTX 485M
Used VGA driver version 296.10 or 8.17.12
Used Audio device realtek hi def audio
Used Audio device driver version 6.00.0001.6132
The Audio setting in PowerDVD and in OS (default devices) default 2 speaker
Used ODD drive (full model name and Firmware Version) hl-dt-st bddvdrw ct30n 6.1.7600.16385
Used Display(s) Generic PnP monitor
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) laptop monitor
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...) ???
Are you using single or dual monitor environment single
Are you using clone or extended mode (if use two display) no?
(3D only) Please provide detail info about 3D setting in PowerDVD
What kind of Antivirus SW are you using nod32/malware bytes
Which Internet Browser Software is installed fofire
Do you use virtual ODD (e.g Daemon Tools) no
Did you try with AERO on/off (especially on low end VGA) tried both