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PD9 now says activation code is not valid
Hollon319 [Avatar]
Newbie Joined: Sep 06, 2011 20:52 Messages: 18 Offline
[Post New]
I finally got this program to burn on a laptop. After making a few copies of a project, I came back a few days later and now it says my activation code is expired.I uninstall and reinstalled, used the cyberlink cleaners, update to the latest patch and I still cant burn anything due to the attached. This is very frustrating.I have had the program for some time and cant recall where I bought it, let alone a receipt for cyberlink to help me. My code works to load the program, and I can do all except burn. Any ideas?

Thanks in advance
[Thumb - screenprint1.jpg]
 Filename
screenprint1.jpg
[Disk]
 Description
first message when I hit burn
 Filesize
38 Kbytes
 Downloaded:
270 time(s)
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
31 Kbytes
 Downloaded:
342 time(s)
[Thumb - screenprint2.jpg]
 Filename
screenprint2.jpg
[Disk]
 Description
message when I hit activate
 Filesize
34 Kbytes
 Downloaded:
242 time(s)

This message was edited 1 time. Last update was at May 06. 2012 10:14

Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New]
Description of Component Activation.

http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=12834&prodId=4&prodVerId=930

If you are past the 30 day time limit, you must contact Cyberlink Support with your purchase proof.

http://www.cyberlink.com/prog/support/cs/index.do

You must find your proof of purchase, you can not get Powerdirector to work again without fix the Component Activation. It is a anti-pirate deterrent.

Look for your Email from about a month or so ago.
If you downloaded the program from Digital River, you will have an Email with the Product Code and a receipt.

This message was edited 1 time. Last update was at May 06. 2012 14:37

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Hollon319 [Avatar]
Newbie Joined: Sep 06, 2011 20:52 Messages: 18 Offline
[Post New]
I'm not sure what 30 day time limit you mean. This wasnt a trial version, I purchased it last summer and its never had this issue until recently. I have the disc for it, it wasnt a download. I dont know why all of a sudden it chose to do this.
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New]
Quote: I'm not sure what 30 day time limit you mean. This wasnt a trial version, I purchased it last summer and its never had this issue until recently. I have the disc for it, it wasnt a download. I dont know why all of a sudden it chose to do this.

You still need to contact Cyberlink Support. Nobody else can help with your error.

The 30 day time is the time from when the program was originally installed and run for the first time.

Those components have to be activated before the 30 days. The way the Components are activated, you have to produce each format and burn a DVD in order for the Activate message to come up for each Component.

That means that you have to produce each of these MPEG2, H.264 file and burning DVD/AVCHD/Blu-ray Disc.

If you did not activate one of those formats, that is the one throwing the error message. Still if past the 30 days, you have to contact Cyberlink Support to get the component activated.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Hollon319 [Avatar]
Newbie Joined: Sep 06, 2011 20:52 Messages: 18 Offline
[Post New]
Oh, I hadnt seen anything with the installation stating that so I didnt know. I have burned the mpeg2, which is what I am trying to use again and wont work, but I havent burned any of the other formats.
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New]
Quote: Oh, I hadnt seen anything with the installation stating that so I didnt know. I have burned the mpeg2, which is what I am trying to use again and wont work, but I havent burned any of the other formats.

You have two options:
1. Contact Cyberlink Support.
2. Purchase a new copy of Powerdirector ULTRA 64.
Amazon still has Boxed version of PD 9 Ultra.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Fenman
Senior Contributor Location: Cambridge, UK Joined: Nov 24, 2011 04:44 Messages: 731 Offline
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Quote: Those components have to be activated before the 30 days. The way the Components are activated, you have to produce each format and burn a DVD in order for the Activate message to come up for each Component.


Carl, I'm a bit confused by this. Since purchasing PD9 I've only ever produced standard-definition MPEG2 files then authored and burned using other software. Are you saying that I now won't be able to produce to any of the other formats, or did you mean that the activation is triggered and enabled by any of the available formats?

This message was edited 1 time. Last update was at May 07. 2012 14:41

Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New]
Quote:
Quote: Those components have to be activated before the 30 days. The way the Components are activated, you have to produce each format and burn a DVD in order for the Activate message to come up for each Component.


Carl, I'm a bit confused by this. Since purchasing PD9 I've only ever produced standard-definition MPEG2 files then authored and burned using other software. Are you saying that I now won't be able to produce to any of the other formats, or did you mean that the activation is triggered and enabled by any of the available formats?

It is triggered by producing those exact formats in HD.

MPEG2, H.264 file and burning DVD/AVCHD/Blu-ray Disc.

Contact Cyberlink Support, open a Ticket, see what they say.

You must have proof of purchase to get anything done.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Fenman
Senior Contributor Location: Cambridge, UK Joined: Nov 24, 2011 04:44 Messages: 731 Offline
[Post New]
If it really means that one has to produce in all the available formats within 30 days or lose the capability that would be a completely bonkers and unacceptable method of protecting the product and if true I sure as hell won't be buying any more Cyberlink software. Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64
Hollon319 [Avatar]
Newbie Joined: Sep 06, 2011 20:52 Messages: 18 Offline
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I agree Fenman. This is the most ridiculous thing I have ever heard of. My program ran for 8 months and now I supposed to "prove" I bought it to even get help? I have the disc, not a download or bootleg, and its registered on the Cyberlink site. Too many hoops for a program that is so unstable.
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New]
It is a well known problem in PowerDirector since Powerdirector 9.

A search of this forum will turn up over 100 posts on that one subject.
http://forum.cyberlink.com/forum/jforum.page?module=search&action=search&search_keywords=component+activation&match_type=all&search_forum=&sort_by=relevance

If You had been visiting this forum you would have seen the many posts on Component Activation.

It has been mentioned many times that you need to activate before the Thirty days is up.

It is best if you do the Component Activation as soon as you install the program and run it the first time.

It is simple to do, put the Sample files on the timeline and then produce each of the available formats in the Produce Module and do a sample DVD in the Create Disk Module all you have to do is the Burn Folder you don't even use up a disk.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Fenman
Senior Contributor Location: Cambridge, UK Joined: Nov 24, 2011 04:44 Messages: 731 Offline
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Well, I've had a look through the Readme file and User Guide that came on the CD, and also the Help information that is integrated into the application and so far I have not been able to find any reference to this requirement. If it is so vital to do this it would not seem unreasonable to expect Cyberlink to ensure that new purchasers of the product were aware of it and not rely on them finding it by chance on this forum.

I haven't yet tried to produce a file in any of the other formats but as soon as I have a spare moment I will and if what you say proves to be the case I shall not be best pleased. Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64
Fenman
Senior Contributor Location: Cambridge, UK Joined: Nov 24, 2011 04:44 Messages: 731 Offline
[Post New]
Carl, I think you must be wrong about this. I've just produced a small project in five of the other formats. They all completed successfully and all play in Media Player. It's probably getting on for a year since I first used my copy of PD9.

If it's only the disk creation tools that are affected that won't bother me as I don't like that aspect of Power Director and use other applications for authoring and burning. Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New]
Quote: Carl, I think you must be wrong about this. I've just produced a small project in five of the other formats. They all completed successfully and all play in Media Player. It's probably getting on for a year since I first used my copy of PD9.

If it's only the disk creation tools that are affected that won't bother me as I don't like that aspect of Power Director and use other applications for authoring and burning.

That is correct just the three formats are affected. Disk burning is one.

Everything else will work, You just would not be able to use the AVCHD format and Disk Burning.

You can find other disk authoring software that can take a video file and burn a DVD or BluRay.

This is on the Requirements page of Powerdirector 10 product page.
http://www.cyberlink.com/products/powerdirector/requirements_en_US.html

Notes:

1. Accelerated video encoding on AMD graphics cards requires the user to install the AMD Media Codec Package, also known as the Avivo™ Package. This package is available as an optional download when obtaining an AMD Catalyst™ Display Driver for AMD desktop graphics and notebook graphics products, available at www.amd.com.
2. CyberLink PowerDirector 10 also supports AMD Fusion E-series & C-series Accelerated Processors Technology.

3. Internet connection is required for activating some import/export formats, including AVCHD, Blu-ray Disc, DVD, H.264, & MPEG-2. The activation is quick and easy.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Fenman
Senior Contributor Location: Cambridge, UK Joined: Nov 24, 2011 04:44 Messages: 731 Offline
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H.264 AVC was one of the five that produced successfully. That is AVCHD, is it not? I have the attached formats available and have now tested six out of the eight. I did not bother with MPEG1 or Audio. All the others work.



I still contend that if there are components that need to be "exercised" in order to be activated within the 30-day deadline then Cyberlink should make this very clear to a new purchaser in the documentation supplied with the product. So far I have not seen any reference to this requirement other than on this forum and that is just not acceptable.

This message was edited 7 times. Last update was at May 09. 2012 04:45

Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New]
Quote: H.264 AVC was one of the five that produced successfully. That is AVCHD, is it not? I have the attached formats available and have now tested six out of the eight. I did not bother with MPEG1 or Audio. All the others work.



I still contend that if there are components that need to be "exercised" in order to be activated within the 30-day deadline then Cyberlink should make this very clear to a new purchaser in the documentation supplied with the product. So far I have not seen any reference to this requirement other than on this forum and that is just not acceptable.

Yes, that is one of the formats. You must have activated that one before the 30 days was up.

If you use that format, surely you had to Activate online when you first used AVCHD.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Fenman
Senior Contributor Location: Cambridge, UK Joined: Nov 24, 2011 04:44 Messages: 731 Offline
[Post New]
Hi Carl,

I can't honestly remember but I'm sure everything was activated, using the key on the CD, at the time of installation. I would certainly also have registered the product on-line but I don't think I had to activate anything individually. The point I'm making, though, is that I had never used any of the formats, other than MPEG2, until now so they have clearly all been activated without needing to carry out a sample 'Produce'.

As I mentioned earlier I've never tried to create a disc with Power Director as I found that whole process too clunky and non-intuitive compared to my existing products, which I've therefore continued to use, so I don't know whether that would work now.

You quoted the excerpts from the PD10 product page. Is it possible this doesn't apply to PD9? Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New]
Quote: Hi Carl,

You quoted the excerpts from the PD10 product page. Is it possible this doesn't apply to PD9?

That is because that is the only one online at Cyberlink product page currently.

Link to the Cyberlink FAQ on PD9 Activation.
http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=10834&prodId=4&prodVerId=848

It applied to PD 9 as I had to activate my components when I first installed the program, of course i knew about the Activation as I put the sample files on the timeline and went to each of the video formats and produced a sample video.

I then went to the Create Disk Module and burned a folder. Each time I had to activate. Once done, you never have to do it again.

This message was edited 1 time. Last update was at May 09. 2012 10:27

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Fenman
Senior Contributor Location: Cambridge, UK Joined: Nov 24, 2011 04:44 Messages: 731 Offline
[Post New]
Hi Carl,

The FAQ you linked to is, I feel, somewhat equivocal and ambiguous. However I would interpret it as saying that some of the formats may prompt you for activation the first time you use them but you can opt to activate later and carry on using them for up to 30 days but you must activate within that time or lose the use of them. It doesn't explicitly say you actually have to use them in order to activate them. It also seems to imply that the 30 days commences from the first time you try to use the feature, rather than from the installation date, although that's also not clear. Actually that would make a lot more sense as it's likely that most users would routinely only use one or two and it might be some time before they needed any of the others.

In any event I certainly haven't been prompted for activation of any of the formats that I've tested in the last couple of days and it's a lot more than 30 days since I installed PD9 so I presume that either the single activation key on the CD or something during the registration process activated all of them. Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64
Hollon319 [Avatar]
Newbie Joined: Sep 06, 2011 20:52 Messages: 18 Offline
[Post New]
All I know, is when I received my boxed copy, I did not see instructions during the installation stating this needed to be done. But regardless of that, I burned MPEG2 just a couple months ago, and now I cant even do that. According to these posts, that should not even be an issue. And if I had read all I could find on this product in the forums before purchasing it, I most likely would not have. It has been issue after issue, and when I finally get everything working I get locked out after burning 4 or 5 discs.
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