technical support response time

jasm

Newbie Location: Niagara Falls, Canada Joined: Oct 12, 2011 16:57 Messages: 40 Offline

Solved by

Apr 16, 2012 22:33

How long does it take normally Cyberlink technical support take to get back to you?
I submitted and enquiry 4 days ago and still no response....

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 17, 2012 04:42

Hi,

sorry to hear that you have trouble, can you please post your CASE-ID - I want to check the status with our support team

br
Michael Technical Support

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Craig R

Newbie Joined: Jul 04, 2010 20:07 Messages: 39 Offline

Apr 17, 2012 04:43

Same here I submitted a ticket 5 days ago and no reply. Asus P8Z68 V-Pro Gen 3, Intel i5 2500K @4.5GHz, Thermalright Silver Arrow, 8GB Corsair Vengeance LP, EVGA GTX 670 FTW Signature 2, Corsair Force GT 120GB SSD, 4X Samsung F3 HDD, Samsung Blu ray, Antec DF-85

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 17, 2012 04:47

Please post your Case-Id to double check the cases

Michael Technical Support

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Craig R

Newbie Joined: Jul 04, 2010 20:07 Messages: 39 Offline

Apr 17, 2012 04:55

My ticket ID is CS001135629 Asus P8Z68 V-Pro Gen 3, Intel i5 2500K @4.5GHz, Thermalright Silver Arrow, 8GB Corsair Vengeance LP, EVGA GTX 670 FTW Signature 2, Corsair Force GT 120GB SSD, 4X Samsung F3 HDD, Samsung Blu ray, Antec DF-85

jasm

Newbie Location: Niagara Falls, Canada Joined: Oct 12, 2011 16:57 Messages: 40 Offline

Apr 17, 2012 07:30

Got a reply back this morning thanks

Craig R

Newbie Joined: Jul 04, 2010 20:07 Messages: 39 Offline

Apr 17, 2012 09:35

Lucky you. I'm still waiting for an answer. Asus P8Z68 V-Pro Gen 3, Intel i5 2500K @4.5GHz, Thermalright Silver Arrow, 8GB Corsair Vengeance LP, EVGA GTX 670 FTW Signature 2, Corsair Force GT 120GB SSD, 4X Samsung F3 HDD, Samsung Blu ray, Antec DF-85

flogger123

Member Joined: Jan 24, 2012 08:22 Messages: 63 Offline

Apr 19, 2012 09:28

have patience. Maybe one issue is far more difficult than the other. I think they are both attended very well.

jason

Newbie Joined: Apr 24, 2012 01:16 Messages: 1 Offline

Apr 24, 2012 01:18

Hello, there!!! My computer directory drive has stop reading disc or writing it for my work. I want to know what happened to it when I insert disc in driver it shows driver failed messages. What should I do here?

IT support watford

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Apr 24, 2012 09:13

Jason, This is not tech support. The3re is a link to it fron the main Cyberlink page.

It sounds more like you have a Windows issue or even an issue with that optical drive. Go to that dribe;s manuafacturer and see if they can help. The lasers on the drives do out of alignment or do fail. Does it read anyhting on different discs? .
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