PDVD12 Ultra upgrade will NOT install without previous version

Lysdexic

Newbie Joined: Apr 14, 2012 17:47 Messages: 11 Offline

Solved by

Apr 14, 2012 18:10

I have been having freezing problems with my 12 Ultra upgrade, I wondered if the fact that I installed it over the 11 Ultra upgrade might be the problem. After reading this forum that no previous version is required I happily uninstalled it with Revo Uninstaller, also scanned for leftovers and deleted them. Rebooted and tried to install my 12 Ultra upgrade, 'No previous version found', curses, tried the same with 11 Ultra upgrade, same result, surely I don't have to go way back installing all my previous upgrades so I just restored a disc image I made three days previously and I now have 12 Ultra upgrade working again but with the same freezing problems. Why can't I install my downloaded upgrade without a previous version being installed?

Win7 Home Premium

GREG1111

Newbie Joined: Jan 25, 2011 11:38 Messages: 20 Offline

Apr 14, 2012 18:15

Had the same problem. Let me know if you able to get them to provide you a clean install. Best of luck. I had to put back in 11 before installing 12.

Lysdexic

Newbie Joined: Apr 14, 2012 17:47 Messages: 11 Offline

Apr 15, 2012 05:30

If only my situation was that easy, I go back to version 6. I don't have 3 hours to install all those and you can bet something would go wrong, not compatible with Win 7 etc, etc.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 15, 2012 09:23

Hi Lysdexic,
please contact the technical support about your issue and let them know that you don't want to start fom v6....

br
Michael Technical Support

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Lysdexic

Newbie Joined: Apr 14, 2012 17:47 Messages: 11 Offline

Apr 15, 2012 18:27

Thank you Michael, I have done so.

Lysdexic

Newbie Joined: Apr 14, 2012 17:47 Messages: 11 Offline

Apr 18, 2012 03:49

No, I am not satisfied that you give me a link to V 9.0, 10.0 and 12.0, apart from the 400mb download I don't want to spend hours getting back to PDVD 12 Ultra. The fact that I have purchased every version from 6 onwards signifies I am not going to distribute it over the Internet, cannot you just send me the FULL 12Ultra version?

Lysdexic

Newbie Joined: Apr 14, 2012 17:47 Messages: 11 Offline

Apr 20, 2012 04:14

In fact I am very unsatisfied, obviously Cyberlink does not have the technical expertise to allow one to point to a folder that has the previous version to enable qualification. If others can do it why not Cyberlink?

BJ1200

Newbie Joined: Feb 10, 2012 13:31 Messages: 28 Offline

Jun 25, 2012 21:53

Hi Lysdexic,

I to have experienced this same issue. When I contacted support had little interest in helping. In fact, I put up a thread with images of all the old stuff that gets installed on your PC when you go through this "step-up" upgrade process. As you can see, older version stuff doesn't get removed.

Let me know if you find a solution. It looks like the only way to avoid this is to clear your cookies, visit the Cyberlink website, and just buy a new complete license.

Click below link:
http://forum.cyberlink.com/forum/posts/list/23740.page#128426

Craig R

Newbie Joined: Jul 04, 2010 20:07 Messages: 39 Offline

Jun 29, 2012 06:28

I complained about the tortuous install procedure for PDVD 12 (having to install V8 to v12) a few months ago. After a few days they did send me a full installer for PDVd 12 (161

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Just keep at them and they will send you a (time limited) link for the full installer. Asus P8Z68 V-Pro Gen 3, Intel i5 2500K @4.5GHz, Thermalright Silver Arrow, 8GB Corsair Vengeance LP, EVGA GTX 670 FTW Signature 2, Corsair Force GT 120GB SSD, 4X Samsung F3 HDD, Samsung Blu ray, Antec DF-85