I submitted a Support Ticket about this on March 12th, and so far I have gotten nowhere with them.

I upgraded from PowerDVD 8 to PowerDVD 12, and there is only one thing I don't like about it: when adjusting the volume using either the keyboard or the mouse (I strongly prefer the keyboard), the volume always adjusts in 10% increments and it cannot be changed. For my setup, this is definitely not user-friendly in the least bit. I need the ability to quickly make minor volume adjustments (a 1% increment would be ideal). For me, an increment of 10% is a "major" adjustment. PowerDVD 8 uses an increment of 2% which matches the increment I get everywhere else in Windows. This means that PowerDVD 12 is a major disappointment for me.


Did you check your settings, TwoCables? What did Tech Support say?
Before I contacted customer service, I went through all of the Settings "with a fine-toothed comb", so to speak, just to make sure I didn't miss anything (which is what I do anyway for anything I install). After spending a long time going through the Settings over and over, I then checked the files for any .ini or .cfg files just in case the increment could be adjusted there (I looked in every folder that would contain them, including AppData folders). I then proceeded to the Registry, but still I came up empty.

After having to repeat myself 3 times to Tech Support, they finally said "currently we are not having any option to do some setting for the volume in powerDVD as well as in registry."

Sigh. Seriously? This is an expensive product! Was it really so difficult to include a section in the Settings where the increment could be adjusted to be whatever the user wants it to be? Was it necessary to force all of us to be stuck at 10%? Would it really be that hard to release a patch that satisfies this?


Then just go back to PowerDVD 8. Problem solved, right?
I cannot go back to PowerDVD 8 because I had obnoxious playback issues that can only be resolved by going back to WinXP. I have Win7 now. At this point, I am ready to request my refund and just settle for dealing with Windows Media Player 12 because it does not have those playback issues. In fact, I tested playback in WMP 12 before buying PowerDVD 12. I don't like using WMP 12 at all, but upon discovering that it has no playback issues, I figured I would try PowerDVD 12 just to see if this is all I need to do. When I discovered that I can request a refund for my digital purchase of PowerDVD 12, I felt free to go ahead with my purchase. After all, I was only interested in testing it at that point. Fortunately, PowerDVD 12 does not have these playback issues; but unfortunately, the volume increment is at a whopping 10% and cannot be changed.



I have three reasons for posting this:

1. To hopefully serve as a feature request. That is, we need an area in the Settings where we can choose any volume increment percentage that we want.
2. To see if anyone else feels the same way
3. To see if someone knows how to hack PowerDVD 12 and change the volume increment to be whatever we want it to be.

If this unchangeable 10% volume increment doesn't bother you, then that's a very good thing! However, please don't spend your valuable time posting a reply just to tell me that it doesn't bother you because that would not be helpful at all.


I thank you for your time, and I thank you for reading this.