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POWERDIRECTOR 10 TRIAL CRASHES!!
VideoNewBie [Avatar]
Newbie Location: - Joined: Mar 27, 2012 06:29 Messages: 19 Offline
[Post New] Mar 27, 2012 06:40
Intel core 2
Windows 64bit
4GIGS RAM
500Gs

Hi there I wanted to test out director 10 and for some reason it keeps crashing on me when I start it! At one time it started out well and then I click on a jpeg and it froze. Keep trying to open it but with no success, do you know what is wrong?

It says: A problem caused this program to stop interacting with Windows.

Pls help as I would like to buy it, is it a memory or video problem?

Thanks!

Oh also I tried to update it to the latest and it couldn't! I downloaded it from cnet and as I tried to update it says that it must be a non trial version when it is a trial version. So its odd!!

This message was edited 2 times. Last update was at Mar 27. 2012 06:47

Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Mar 27, 2012 06:49
Hi VideoNewBie,
Please can you provide some additional information, a diagnostic file? See guide, Part B: http://forum.cyberlink.com/forum/posts/list/7958.page
Thanks
Dafydd
VideoNewBie [Avatar]
Newbie Location: - Joined: Mar 27, 2012 06:29 Messages: 19 Offline
[Post New] Mar 27, 2012 07:00
Soory here it is:

Problem signature:
Problem Event Name: AppHangXProcB1
Application Name: PDR10.exe
Application Version: 10.0.0.1424
Hang Signature: 6b92
Hang Type: 129

Additional Hang Signature 1: 6b9262bbac37e74634328d060b797d0b
Additional Hang Signature 2: ef3d
Additional Hang Signature 3: ef3d39ac04949095995a55b396a7f3c9
Additional Hang Signature 4: 7f0e
Additional Hang Signature 5: 7f0e0cd614b78a19bc783ddcb236f911
Additional Hang Signature 6: a43d
Additional Hang Signature 7: a43d1c53fd7ce35170004f7797f9091c

Do you need the Binary Data too??

I ran DirectX Diagnostic but no problems
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Mar 27, 2012 07:01
Quote: Hi VideoNewBie,
Please can you provide some additional information, a diagnostic file? See guide, Part B: http://forum.cyberlink.com/forum/posts/list/7958.page
Thanks
Dafydd


Please provide asap.

Dafydd
VideoNewBie [Avatar]
Newbie Location: - Joined: Mar 27, 2012 06:29 Messages: 19 Offline
[Post New] Mar 27, 2012 07:13
Would you know why you need the info it just my hardware and nothing is wrong as I look at it. Or it might be that my video is not high enough..

I have email tech support and I will see if I they can give me a definite solution to this issue...

Hope you can help out and explain how you will determin the problem, already PM you the results...


Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Mar 27, 2012 07:34
Quote:
Quote: Hi VideoNewBie,
Please can you provide some additional information, a diagnostic file? See guide, Part B: http://forum.cyberlink.com/forum/posts/list/7958.page
Thanks
Dafydd


Please provide asap.

Dafydd

Please provide the data on the forum as more members can assist.

This message was edited 1 time. Last update was at Mar 27. 2012 07:37

Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New] Mar 27, 2012 11:22
The reason for the Dxdiag.txt file request is, so we editors can 'see' your computer and its environment.

The Dxdiag.txt contains no personal information, only the computers name is unique to your computer.

Many factors influence how Powerdirector works on your computer. There are some environments that prevent PD from working.

Please attach the Dxdiag.txt file to the forum, do not just copy and paste.

To attach a file, use the PostReply button, not the Quick Reply button.
Click Blue Attachements button below the text box.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

VideoNewBie [Avatar]
Newbie Location: - Joined: Mar 27, 2012 06:29 Messages: 19 Offline
[Post New] Mar 27, 2012 21:17
Yes it works now I am not sure what happened I turn off Comodo and everything ran smoothly!! But will play around to see if Comodo is the issue...

I had comodo running the other time, very odd...

But at least it is functioning now!! Will see what happens..

ALthough I cannot update the Trial file it says its not a trial, I downloaded it from download.com so not sure what is going on. Perhaps I have not tried it

Anyway thanks moderators for quick imput...


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