Hi,
can you please post a snapshot of your issue - I do not get suc problem here...

BR
Michael Technical Support

Werde Facebook Fan

This doesn't appear to be affected by video format - here's a screenshot from a YouTube video being watched in PowerDVD. The black bar at the top seems to be the exact height of the "PowerDVD" title bar. I've attached a pair of screenshots that illustrate the issue.

Hi Ben,

thanks for the snapshots, I now understand your issue and can also see this behavior here.
I willhiglight it to our QA/RD team

br
Michael Technical Support

Werde Facebook Fan

Is there any solution for this problem, it's really pissing me off...!!
Thx

Hi Yash, I think they're still duplicating this issue. Looked like a simple issue at first glance but i can't find any workaround on this.

I have the same problem and it's only with the build 1514. I use the Ultra edition.
_win7 ultimate x64
_asus p8p67 pro (rev 3.1)
_intel i5 2500k
_nvidia GTX 560 Ti

I hope you'll find a solution...

I have the same problem,only with the build 1514 and me to i use the ultra edition.

any work in progress

Hi,
this issue has been reported to our engineering team and is under investigation.

br
Michael Technical Support

Werde Facebook Fan

I also have this problem after the new update, had to roll back to the previous version before the patch. Cyberlink has not answered my ticket in more than a week.

This occurs regardless of the video format. i am connected to a LG 3d LED HDTV via HDMI.

Hi,
please provide me your ticket number

br
Michael Technical Support

Werde Facebook Fan

I also have this problem playing MKV files. as soon as I switch to full screen mode the PowerDVd UI disappears and leaves a thin black bar at the top of the screen.
It's a shame that after paying for the ultra version upgrade to find that V11 was better.
Also the 2 android apps do not work on a HTC Sensation XE with Adroid 4. They both worked fine before the phone updated itself to the new version.
I have had a reply from CS saying they are looking into it but that was 2 weeks ago and a few days ago they closed the ticket without getting back to me.
I am now using VLC and VLC remote and they work well.
I really feel I've wasted my money upgrading. I am apparently a gold member, whatever that means, it certainly does nothing in terms of customer service.
Asus P8Z68 V-Pro Gen 3, Intel i5 2500K @4.5GHz, Thermalright Silver Arrow, 8GB Corsair Vengeance LP, EVGA GTX 670 FTW Signature 2, Corsair Force GT 120GB SSD, 4X Samsung F3 HDD, Samsung Blu ray, Antec DF-85

Hi Craig,
as mentioned before in this thread, we are working on those issues and will fix them as soon as we found the root cause.

greetings
Michael
Technical Support

Werde Facebook Fan

Hi Michael,

My ticket # is CS001135535. Thanks

It's not only with mkv. it's the same with avi, mp4, wmv... but it doesn't appear when it plays Blu-Ray.

I find a way to solve that for mkv only:
You need to run the program in Windows XP compatibility mode.
In Vista or Seven go to: C:\Program Files (x86)\CyberLink\PowerDVD12 then right click on PowerDVD12.exe --> properties --> compatibility --> check compatibility mode with Windows XP.
But the picture's resolution seems a bit downsized...

I hope it'll help some of you.
Sorry for my bad English, I'm French.

I too have this issue and am rather concerned about screen burn on my Plasma if this issue continues for too long. (Aside from the fact it's covering part of my videos)

Anyone else got their issues resolved using Moi's tip?

It works, but I do not like running in compatibility mode as it degrades picture quality (barely but Im a quality nut), and sometimes Power DVD running in compatibility mode will just self exit.

go to PDVDLaunchPolicy properties and check compatibility for windows 7. check administrator.

worked for me