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PD9 (64 BIT) FAILS/FREEZES PC DURING PRODUCTION
Jim May
Newbie Location: Buffalo, NY Joined: Aug 29, 2009 00:47 Messages: 31 Offline
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Anyone ran into the below???

Ticket CS001125652 submitted:

"During production in Format MPEG-2, Profile BD-1920x1080, the system hangs/freezes the entire computer and can only be restarted by killing the power. I have taken the time to isolate the problem down to the amount of zoom used when creating a "Highlight" type of Slideshow to a picture. Apparently when too much zoom is used when using the "Edit background photo" option, it will cause the production to freeze and lockup the computer at the point that photo background is getting produced. It seems the workaround is to use the customize option and zoom back out until it produces. I would like to send you the packed files with the failure, and the packed files with the fix, so you can evaluate. The attached has 2 folders, on e good, one bad, the only diff between the two is photo 11121102.jpg (2nd pic in the slideshow) has the background zoomed out a little in the test-fixed folder. Can not attached the good and bad produced files (mpg), since your system limits it to only 1 MB max on attachements."

 Filename
CS001125652-1331737169321-0.zip
[Disk]
 Description
 Filesize
2990 Kbytes
 Downloaded:
471 time(s)

This message was edited 1 time. Last update was at Mar 14. 2012 11:07

ganesha86 [Avatar]
Member Joined: Jan 16, 2012 00:54 Messages: 106 Offline
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I too have similar issue with my PD9....freezing while editing and not allowing me to make a 10 -15 minute production of any file type. It freezes while rendering .MOV, WMV, Mpeg2 in any quality. Very frustrating. Have done same steps as the original author of this forum link. Wish PD folks would figure out why the PD9 Ultra 64 bit is not working with Windows 7 64bit and I7 processor. I have 3 Terabyte drives and a 2 T sata drive with plenty of space and 8 Gig Ram so I'm at a loss.
Jim May
Newbie Location: Buffalo, NY Joined: Aug 29, 2009 00:47 Messages: 31 Offline
[Post New]
Mine always freezes when creating a slideshow of .jpgs that use the highlight option and you zoom really close in with the backgroud option. Easy to figure out which pic is the problem, just record the actual movie time of the freeze, kill the pc and reboot and go back into your movie project file at that percise time and see what you have and so far it's been the same issue everytime. I can duplicate it everytime with a single pic. It is very fustrating, I too have a very good pc, but the program can really make it look weak at times, wondering if PD10 is any better for 64 Bit PC's?
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