Ticket CS001125652 submitted:
"During production in Format MPEG-2, Profile BD-1920x1080, the system hangs/freezes the entire computer and can only be restarted by killing the power. I have taken the time to isolate the problem down to the amount of zoom used when creating a "Highlight" type of Slideshow to a picture. Apparently when too much zoom is used when using the "Edit background photo" option, it will cause the production to freeze and lockup the computer at the point that photo background is getting produced. It seems the workaround is to use the customize option and zoom back out until it produces. I would like to send you the packed files with the failure, and the packed files with the fix, so you can evaluate. The attached has 2 folders, on e good, one bad, the only diff between the two is photo 11121102.jpg (2nd pic in the slideshow) has the background zoomed out a little in the test-fixed folder. Can not attached the good and bad produced files (mpg), since your system limits it to only 1 MB max on attachements."
Filename | CS001125652-1331737169321-0.zip |
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Description | ||
Filesize |
2990 Kbytes
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Downloaded: | 471 time(s) |
This message was edited 1 time. Last update was at Mar 14. 2012 11:07