Hi,

I've loaded PDR10 as a trial but it seems to fail when I add any track to the simplest (three slide) presentation.

The Cyberlink Issue Reporter displays PDR10.exe has stopped working. I sent in some detail in the dialogue box but thought I'd ask here as well.

I hope the following is enough information to help solve the apparent problem.

1. Which operating system do you use, W7, Vista, XP?

Windows 7
Quicktime 7.7.1 (1680.42) installed

2. Which version of PD, See Part A below

Power Director Trial 10.0.0.1129b

3. Which SR number (available in the "About" box of PD and is NOT the CD-Key!)

VDE111213-02

4. What kind of video source material used (codec / container), extension? We often ask for a 5 to 10 second sample , please provide one as an attachment.

Unedited jpegs (4 only) from a drift innovation helmet camera.

5. A detailed step by step description of the problem. See Part D below.

I've loaded the trial (set to run as administrator) on a Windows 7 machine (quad core)
I selected 'Slideshow Creator' on the splash screen and selected Try Now.
Next I selected 'Import Image Files' - I selected three 1076x768 jpgs (from a Drift Innovations motorcycle camera, resized using Irfanview).
Select 'Next'
In 'Style and Music' I selected Normal style.
The I added music - a 5.1Mb mp3 (Jona Vark). As soon as this file is selected and I click open, the program seems to close and the Cyberlink Issue Reporter comes up. This happens if I pick an alternate track to open.

If I leave the music out, the slideshow is built and can be seen in Preview.
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I've also uninstalled PD10 and reinstalled it. Still stops as described above.

6. What anti-virus solution is installed on your PC?

Norton 360 Premiere Edition

7. What codec packs installed? See PD's Readme html file

There is no readme.html file that I can find in the Program Files/Cyberlink/Powerdirector10 directory.

8. What other video editing programs are installed - just in case there is a software conflict.

Roxio Creator 2010 Pro
Adobe Photoshop Elements (with Smartsound QuickTracks for Premiere Elements 9)

9. What burning software is installed on your PC?

Roxio

10. What type of blank disk was used, if you have a burning create issue?

Not applicable

11. What background processes / programs running (especially important for problems with the burning)?

Normal PC stuff - I've closed as much as possible during any testing.

12. Provide the dxdiag log file as an attachment, see Part B below