I lost my original download version of PowerDVD 11

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imlate

Newbie Location: Perth Joined: Feb 18, 2012 22:31 Messages: 1 Offline

Solved by

Feb 18, 2012 22:41

Hi There,

I purchased PowerDVD 11 Ultra via the download service November last year.

Last month my computer HDD failed and I lost all my data (including the download .exe file to install).

I wish to install again however the patch updates that are avaliable in the member zone will not install becasue obviously I don't have the original version (PowerDVD11Ultrav2024.exe).

I do not wish to upgrade to PowerDVD 12 as I wish to use the PowerDVD 11 that I paid for.

Could Cyberlink support please provide me with a download location of this file? I will then achive it on a CD stsright away (lesson learnt)!!

Many Thanks,
Adam

TheDudeiswatching

Member Joined: Sep 19, 2010 00:20 Messages: 80 Offline

Feb 19, 2012 19:54

Call or e-mail support - this is more of a user to user board.

DeKorsey

Newbie Joined: Dec 04, 2006 20:42 Messages: 5 Offline

Feb 20, 2012 19:31

If you purchased the extended download option you can check your order in the member zone, you will need either:

1. The order number and your member password.

2. The last five digits of the CC# used and your E-mail address.

a download option will be available.

**This only works if you purchased the extended download option at time of purchase**

flogger123

Member Joined: Jan 24, 2012 08:22 Messages: 63 Offline

Feb 22, 2012 08:41

hi imlate, as soon as Customer Service could verify your account, they should be able to walk you through with the process.

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