You need to think outside of the box and make a SUPERIOR product for EVERYONE, especially new users? To accomplish this, make a series of DVD's that are tailored to each step in the process of using PD10 in concert with a work book that allows the student/new user to practice as they learn, one step at a time.
This process will work because students can take their time, and practice each new step until they have learned the process. We do this in industry, and have done so for years.
Just think of how many new SATISFIED customers you will have for this and other products with just a little effort outside the box. I have seen videos online where people have tried using U-Tube to demonstrate features of this product and others as well. Most are terrible, they go too fast for a new user to know what is going on so they give up.
If you really want to be CUSTOMER focused, especially new users, then give this a try, I know this will work.
Regards,
Dick
Attitude + Behavior = Performance