Hi there -

For a start, I would:

1. Update GPU driver http://www.nvidia.com/object/win7-winvista-64bit-285.62-whql-driver.html
2. Download & install QuickTime http://www.apple.com/quicktime/download/
3. Download & install FFDShow http://www.free-codecs.com/download/ffdshow.htm

Obviously, when you've installed the new OS the missing link went missing!

Cheers - Tont
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Thanks for you assistand...I have downloaded the new driver..and I already have Quick Time 7 installed. And the link to the FFDshow does not seem to work for me....

Downloading the new driver did not change anything..

Got any other ideas?

Ok I was able to download the FFDshow and install it..and it also did not make a difference..Not sure what to try now...

Ideas anyone..please..this is getting rather frustrating as I can't do what I was able to do before with the same program on the same computer.....It's making wish I never upgraded to Windows 7...

Are you connected to the internet?
Did you get the Window to activate your Component?

If you got that window and did not activate, you need to contact Cyberlink Support.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Have been in contact with Cyberlink support for over a week and they still can't help me..was hoping somebody here could. Yes I am connected to the internet and have activated the program, and I am able to go into my program. When I go to import an MPEG4 as I was able to do previously...it won't recognize them. I also have a project that I used an MPEG 4 in PD9 prior to my upgrade. When I open up the project to burn it..it can't see the MPEG 4 that I imported before..and I am not able to import it again...

Any other suggestions?

Quote: Have been in contact with Cyberlink support for over a week and they still can't help me..was hoping somebody here could. Yes I am connected to the internet and have activated the program, and I am able to go into my program. When I go to import an MPEG4 as I was able to do previously...it won't recognize them. I also have a project that I used an MPEG 4 in PD9 prior to my upgrade. When I open up the project to burn it..it can't see the MPEG 4 that I imported before..and I am not able to import it again...

Any other suggestions?

This is Cyberlink's FAQ on Component activation.
http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=12834&prodId=4&prodVerId=930

That is what I was asking about, did you get at anytime a window asking to activate the component?


Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Sorry for the confustion..I understand what you mean now. How do I go about activating the component? I have never had a window pop up asking me for this and I always have an internent connection. What should I do?

Quote: Sorry for the confustion..I understand what you mean now. How do I go about activating the component? I have never had a window pop up asking me for this and I always have an internent connection. What should I do?

Your only option is to contact Cyberlink support.

http://www.cyberlink.com/prog/support/cs/index.do

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

thanks..but like I said..have already contacted support..and they don't seem to know what to do...