install disc not working

BillHansen

Senior Member Joined: Jan 03, 2012 12:43 Messages: 178 Offline

Solved by

Jan 16, 2012 15:40

Has anyone else found it impossible to install PD 10 from a disc they purchased from Cyberlink? My paid "box" version of PD 10 arrived today, so of course I uninstalled the trial version of the program and tried to install the paid version from disc. The disc never displayed an install shield or anything else. Waited 20 minutes - still no action from the disc. Removed disc, inspected it again, replaced it, tried again - no luck after~ 20 min. Restarted computer, treid again - still no luck.

Apparently there's no way to reach a human at Cyberlink by phone, other than paying $29.95 USD for the "premium phone help". I've sent Cyberlink an email but their reply indicates it "may be several days" before I get a response.

Anyone else have this situation with a PD 10 disc they purchased from Cyberlink?

(while waiting, I reinstalled my trial version of PD10, so I can still continue learning the program.) Bill Hansen

ganesha86

Member Joined: Jan 16, 2012 00:54 Messages: 106 Offline

Jan 16, 2012 16:37

I am pretty sure that you will have to install your original download. Activate it then apply the patch.

BillHansen

Senior Member Joined: Jan 03, 2012 12:43 Messages: 178 Offline

Jan 16, 2012 16:47

I'm not sure what you mean by that. My problem is that I can't install from the disc I purchased from Cyberlink.

Are you saying there is some patch I can download, so that my purchased disc will work?

In order to activate the trial version. I'd have to pay for the program a second time. Then, if the program were lost for any reason, I'd have no way to recover it (from the disc).

This message was edited 1 time. Last update was at Jan 16. 2012 16:51

Bill Hansen

RobertJ/OZ

Senior Contributor Location: Melbourne Australia Joined: Aug 14, 2006 02:26 Messages: 1209 Offline

Jan 16, 2012 16:48

Hi Wilhelm,

When you place the disc in the drive, does it show in Devices with Removable Storage (BD-RE Drive)
If not, then your drive is corrupt or the disc is corrupt, if it does show then right click and explore, then try to find the setup file.

Robert Intel i7 930, 16GB ram, Radeon HD 5770 1Gb,Ver. 14.12 Win7 64 bit
Intel i7 7700 HQ, 16 GB ram Nvidia GTX 1050Ti 4GB dual drives 1 TB SSD + 1 TB HDD Win 10

PDtoots

BillHansen

Senior Member Joined: Jan 03, 2012 12:43 Messages: 178 Offline

Jan 16, 2012 16:50

There is content listed when I click on the drive, but none of the content does anything. The computer just hangs for endless amounts of time, until I stop it with Task Manager (CTRL_Alt-Delete) Bill Hansen

RobertJ/OZ

Senior Contributor Location: Melbourne Australia Joined: Aug 14, 2006 02:26 Messages: 1209 Offline

Jan 16, 2012 18:20

Well, on the assumption that there is nothing wrong with your disc drive, you appear to have a corrupt disc, you will need to contact Technical Support.

Robert Intel i7 930, 16GB ram, Radeon HD 5770 1Gb,Ver. 14.12 Win7 64 bit
Intel i7 7700 HQ, 16 GB ram Nvidia GTX 1050Ti 4GB dual drives 1 TB SSD + 1 TB HDD Win 10

PDtoots

BillHansen

Senior Member Joined: Jan 03, 2012 12:43 Messages: 178 Offline

Jan 16, 2012 20:08

Thanks Robert - I've sent them an email. Their automated message indicates that it may be a few days before they reply. I sure wish there were a way to contact a human being without paying an additional $30 for the phone call. Bill Hansen

BillHansen

Senior Member Joined: Jan 03, 2012 12:43 Messages: 178 Offline

Jan 18, 2012 08:41

Not much progress on this so far - Replying to my note about a corrupted install disc, Cyberlink sent links to two patches which they said would allow me to activate the trial version of PD 10 without buying the program a second time. I responded that I would much rather have an install disc which works, but after my reply the links to the patches Cyberlink recommended disappeared from the "support ticket" thread. I'm waiting for further response from Cyberlink.

I was pleased that Cyberlink did respond to my initial email within a day or so. I hope that they will re-send the patches which allow me to activate the trial version of PD 10. I'm still unsure of whether I'll get a workable install disc for PD 10. From their initial reply, it appeared that Cyberlink had no plans to send one.

Bill Bill Hansen