Must uninstall then reinstall

BARNEYD23

Newbie Location: Tn./ Ga. Joined: Jan 12, 2012 15:36 Messages: 6 Offline

Solved by

Jan 13, 2012 14:57

Hello everyone

Very new to this PowerDVD deal as I never use my pc for viewing DVDs. Circumstances have however changed bla, bla, bla and I purchased the on-line download of PowerDVD 4.5 as suggested by the friendly folks at MS. Running Windows XP Media Center Edition, version 2002, service pack 3 with an AMD Athlon X2 245 processor. I have Norton Internet Security installed with all the bells and whistles. I ran the download as instructed but am now being told (by my pc) that I need to uninstall and then reinstall. There in lies the crux of the biscuit. How do I uninstall this program? My Windows Media Player does not recognize that PowerDVD exists and I suspect I missed an instruction pertaining to the download. I'm sure this is an easy task as was constructing the pyramids if you knew how. I seriously need to be able to download DVDs at this point as it is paramount to my current project. Thanks in advance for any help provided! Plain talk isn't hard to understand and NEVER back anything into a corner that's meaner than you are.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jan 14, 2012 08:04

Hi Barney,

sorry but I do not understand the problem you are facing. Maybe you can descirbe it more clearly and aso describe the symptoms you are facing?

Maybe it would be a good idea to check our

PowerDVD 11 must have read thread

thanks
Michael Technical Support

Werde Facebook Fan

BARNEYD23

Newbie Location: Tn./ Ga. Joined: Jan 12, 2012 15:36 Messages: 6 Offline

Jan 14, 2012 13:22

Thanks Michael.

The problem I am having is that Windows Media Player does not recognize PowerDVD because, presumably, due to the fact that I need to uninstall and reinstall the download. When I click "Start"....."Explore".....open the "Cyberlink" file, click on open, another small window opens and reads, Must uninstall and reinstall program. WMP does not give me the option to even view a DVD nor does any other program recognize the PowerDVD.

None of the downloads from the link you provided seem to relate to my pc or my purchase. I read that as soon as I realized I had an issue. Thanks! Plain talk isn't hard to understand and NEVER back anything into a corner that's meaner than you are.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jan 16, 2012 08:32

Hi,
PowerDVD 11 is a standalone application.
You can playback DVD within PowerDVD.

if you refer to "PowerDVD 4.5 "

please contact the technical support

BR
Michael Technical Support

Werde Facebook Fan

BARNEYD23

Newbie Location: Tn./ Ga. Joined: Jan 12, 2012 15:36 Messages: 6 Offline

Jan 16, 2012 13:05

Thanks Michael, I did contact tech support.......4 days ago. I have now requested a refund. Plain talk isn't hard to understand and NEVER back anything into a corner that's meaner than you are.

BARNEYD23

Newbie Location: Tn./ Ga. Joined: Jan 12, 2012 15:36 Messages: 6 Offline

Jan 18, 2012 14:08

Tis now my sixth day waiting on that 48 hour support!

Plain talk isn't hard to understand and NEVER back anything into a corner that's meaner than you are.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jan 19, 2012 02:25

Hi,
please let me know your Case ID I need to check

br
Michael Technical Support

Werde Facebook Fan

BARNEYD23

Newbie Location: Tn./ Ga. Joined: Jan 12, 2012 15:36 Messages: 6 Offline

Jan 19, 2012 12:27

Thanks Michael but I requested a refund and it has been granted. It appears that technical support may be the downfall of this business as there seems to be a very long history of non support. Good luck all, I don't see me buying another Cyberlink product. Plain talk isn't hard to understand and NEVER back anything into a corner that's meaner than you are.