Can't preview can't produce clips...stuck on Green Screen..fast CPU.

CC2

Newbie Joined: Jan 27, 2011 10:02 Messages: 41 Offline

Solved by

Dec 23, 2011 19:27

Can't figure this one out. I captured 3 mpg clips from the same DVD ..placed them on the timeline ...and they won't play in the previewer consistently and won't render into a movie. Sometimes the first clip will play then when it hits the second the screen goes green. Sometimes the picture cuts in and out between the image and a green screen..I can here the audio 100% and it plays right through all three segments. This isnt even HD and it won't play . I'm running an I7 processor with plenty of memory so I know it' not my computer. Yes I do set it to movie during the preview...doesn't make a difference.
Any ideas? PD10 ultra windows 7 64 bit.


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This message was edited 4 times. Last update was at Dec 23. 2011 20:05

CC2

Newbie Joined: Jan 27, 2011 10:02 Messages: 41 Offline

Dec 23, 2011 23:37

3 replies directly from Cyberlink no fixes. Why should I have to adjust my screen resolution if the video clips won't even produce? Does not make sense..they left me hanging and went home.

FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Dec 23, 2011 23:52

cc2;
Are you seeking help or still venting about CL failures? Their robots don't usually help much (my opinion)

We need two things from you to SOLVE your issue. Please look at the link below and return to this post to provide the items in PART A and Part B.
http://forum.cyberlink.com/forum/posts/list/7958.page

The information provided will allow us to solve this problem for you.

This message was edited 1 time. Last update was at Dec 23. 2011 23:54

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Dec 23, 2011 23:56

We need more information about your version of Powerdirector and the specs of your computer.
Are you using the Trial version?

Part A and Part B
http://forum.cyberlink.com/forum/posts/list/7958.page

Please attach the dxdiag.txt files, do not copy and paste.

Use the Post Reply button, not the Quick Reply button. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

CC2

Newbie Joined: Jan 27, 2011 10:02 Messages: 41 Offline

Dec 24, 2011 00:34

No it is an upgrade version. My PC is an I7 processor with 8GB ram/ 64 bit all up to date windows 7 premium.. I have used only 50 GB on this PC its a new machine. I am not venting.. but this is ridiculous. the fact that it works off and on proves there is something wrong with the software. These are three clips taken from the same DVD they will sputter than play then sputter again. Green screen to video green screen to blank..the audio plays all the way through. can't preview and can't produce .I know how to use PD as I have PD 9 installed on my old XP desktop.

yes I am furious but I am willing to listen to any suggestions... I would rather get a refund but i know that will never happen. I ran the same clips on my old desktop with PD 9 and they viewed and edited just fine.

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This message was edited 1 time. Last update was at Dec 24. 2011 00:34

FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Dec 24, 2011 00:44

cc2;

Your Graphics Processor is underpowered. Unfortunately you can not correct this in a laptop,

I recommend that you at least get the newest drivers( 8.15.10.2559...yours are 8.15.10.2462) from the INTEL.COM site:

You can also try turning OFF Hardware Acceleration in "Preferences" within PD10. This might help, too

Also, please click on the word POWERDIRECTOR on the upper right inside the program and tell us the BUILD. Mine is 10.0.0.1129a, what is yours?

This message was edited 1 time. Last update was at Dec 24. 2011 00:45

Robert2 S

Senior Contributor Location: Australia Joined: Apr 22, 2009 05:57 Messages: 1461 Offline

Dec 24, 2011 01:05

64 meg of dedicated video ram for graphics is waaaay too low. The minimum I would say would be 500 meg, 1 gig even better.

As Fred said upgrade your video driver may help but editing video on laptops is not good at the best of times. My youtube channel====> http://www.youtube.com/user/relate2?feature=mhsn

FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Dec 24, 2011 01:13

Quote: the fact that it works off and on proves there is something wrong with the software

The fact that it works on and off could be due to the machine, video drivers or the method used to capture the video, or the video source itself. Does the same green screen happen if you use JUST the sample clip in the timeline (a couple of times)?

Capture 5 second (ONLY 5 seconds) of the video, and post that file for the editors here to look at.

This message was edited 1 time. Last update was at Dec 24. 2011 01:13

CC2

Newbie Joined: Jan 27, 2011 10:02 Messages: 41 Offline

Dec 24, 2011 01:14

Also, please click on the word POWERDIRECTOR on the upper right inside the program and tell us the BUILD. Mine is 10.0.0.1129a, what is yours?

Mine is the same.... what a fuck** crock why don't they tell you this before they sell it to you. why can an I7 processor be so slow? ???>>>>

CC2

Newbie Joined: Jan 27, 2011 10:02 Messages: 41 Offline

Dec 24, 2011 01:16

Like I said it works then it doesn't work ..no rhyme no reason. absolute FUCKIN GARBAGE!!~!!!!!!!!

FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Dec 24, 2011 01:17

Stop cursing!!! They do tell you..minimum graphic recommendations are posted. There are some laptops that run the program without issue.

Did you try UNCHECKING harddware acceleration in preferences???

CC2

Newbie Joined: Jan 27, 2011 10:02 Messages: 41 Offline

Dec 24, 2011 01:19

This isn't even HD video why won't it work|? My old 1.64GHZ xp can process it on PD 9.

what a fuckin waste of money.

CC2

Newbie Joined: Jan 27, 2011 10:02 Messages: 41 Offline

Dec 24, 2011 01:20

Quote: Stop cursing!!! They do tell you..minimum graphic recommendations are posted. There are some laptops that run the program without issue.

Did you try UNCHECKING harddware acceleration in preferences???

??? sorry I'm a bus driver not a PC tech what does that mean?

CC2

Newbie Joined: Jan 27, 2011 10:02 Messages: 41 Offline

Dec 24, 2011 01:24

Cripes this is a 1400 dollar laptop you would think it could run simple editing software in non HD.

FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Dec 24, 2011 01:27

Inside the program (you know Powerdirector), there is a little thing that looks like a GEAR (know what that is?) on the icons on the top left, Click it (or click "Edit, Preferences" on the top menu). Go to the HARDWARE ACCELERATION section and UNCHECK anything you find. Close the program, reboot, and try again.

Post a 5 second capture file for us to look at..longer than that is too long/large.

CC2

Newbie Joined: Jan 27, 2011 10:02 Messages: 41 Offline

Dec 24, 2011 01:30

When you buy a PC and it comes loaded with a software that keeps begging you to upgrade you would expect the upgrade would work in that PC..... common sense. BUT no not from "e''ll fuckin screw you CYBERLINK"what an ASSHOLE cocksuckin fuckin ASSHOLE COMPANY!!!!!!!

FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Dec 24, 2011 01:37

Unfortunately, PD10 is NOT a "simple editing software" and the hardware platform must be strong to handle it. I wouldn't try to run your bus with my PT Cruiser engine.

You REALLY have a potty mouth and as far as I am concerned, you can find someone else to listen to it. You will get no more advice or help from me, but it appears you are entertained by your OWN rantings and don't need company anyway.

In reading some of your past posts, I see you still act the same. Discontinuing my monitoring of this post (see the little "STOP watching this topic" button at the bottom of the page. I just clicked it..best of luck!!

This message was edited 2 times. Last update was at Dec 24. 2011 01:42

RobertJ/OZ

Senior Contributor Location: Melbourne Australia Joined: Aug 14, 2006 02:26 Messages: 1209 Offline

Dec 24, 2011 01:39

CC2,

Profanities are unnecessary and unacceptable on this forum, your posts will be removed by the moderator when he comes on and you will probably receive a warning about your future conduct.

Provide the information other members have requested and they will try to help you resolve your issue.

Robert Intel i7 930, 16GB ram, Radeon HD 5770 1Gb,Ver. 14.12 Win7 64 bit
Intel i7 7700 HQ, 16 GB ram Nvidia GTX 1050Ti 4GB dual drives 1 TB SSD + 1 TB HDD Win 10

PDtoots

CC2

Newbie Joined: Jan 27, 2011 10:02 Messages: 41 Offline

Dec 24, 2011 01:47

Well if PD 10 is not a simple editing software they should not offer it to the General Public... and beg people to upgrade.... I will also be sending an email to Samsung telling them not to include Cyberlink products in their packages.
Thank you for your help. I think the techno world is out of touch with reality.

CC2

Newbie Joined: Jan 27, 2011 10:02 Messages: 41 Offline

Dec 24, 2011 01:51

Quote: CC2,

Profanities are unnecessary and unacceptable on this forum, your posts will be removed by the moderator when he comes on and you will probably receive a warning about your future conduct.

Provide the information other members have requested and they will try to help you resolve your issue.

Robert

I provided it and I thank them for their effort but as usual it doesn't fix the problem . My apologizes for my profanities but I know I will never get a refund for something that doesn't work in a BRAND NEW PC! Nothing more frustrating than throwing money in the garbage.