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I see there were 6 complaints in the last 3 years. The reason I see was there was no responce from Cyberlink in San Jose, Ca. to the BBB letter.
Au Contrare`,
8 complaints, since 8/15/2011. Problem is, could have been competitive shills posting .. nobody knows. Of course, we all know that 76% of all statistics are made up .. just look at our Politicos .. they have it down to a non-science. Maybe you have to Join (and Pay) BBB to make a response .. I don't know. Cyberlink apparently declined to respond to two inquires, but their headquarters is in Taipei. San Jose is just a sales presence it appears.
I swear by Asus (Taiwan) and have for years .. even they get some complaints. I won't be dissuaded from purchasing PD10 because of the original post. You pays yo nickle, and takes yo chances. The marketplace dictates the success and longevity of any product these days, as we have so many ways to collaborate .. like organizing a piss-off at a brewery .. and we can do that a lot better than Washington.