No Sound on my video

Ginger

Newbie Joined: Nov 07, 2007 15:58 Messages: 6 Offline

Solved by

Nov 07, 2007 16:12

Hi all,

Okay, so I got a HD camera for my birthday and it came with cyberlink software. I learned after looking around at different ones that it's very proprietary on it's software. So, I used the version it came with which was okay, but I had to reload my computer so I decided to purchase the DVD suite. I downloaded the trial version and tested it out. Everything seemed okay for my test one, but my next one was too large for the trial version so I purchased Cyberlink DVDSuite 5 Pro. It has PowerDirector Express 5.0.

First of all, all the stuff on the website acted like these were all full versions and I keep getting popups to upgrade because I can't use that feature which is thoroughly annoying. But, my main problem is that I took my large file (ended up being 9gb in AVI format) and split it down into 3 files. 2 are still too large so I cooked them in MPEG-2 format. When I burned them in PowerProducer and checked them, I noticed that my video has no sound. I went back into PowerDirector and tested my file and I have no sound there either.

If I go to the video folder and double-click on the video, it opens in Windows Media Player and I have sound just fine. Any suggestions? I've checked the settings to make sure the volume is up and not muted.

Thanks,
~Ginger

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Nov 08, 2007 12:41

My guess is your video has recorded the sound requiring dolby digital capability in the video editor/render/dvd write process. The PowerDirector version that came with your camera (I'm presuming it is a JVC HD camera as you haven't mentioned anything) would be able to process the captured file from the HD camera because it was a special build by CyberLink for JVC.

The DVD suite contains PowerDirector versions without the dolby digital capability - they are a lower spec product packed together with other software tools.

The full version of PowerDirector 6 Deluxe is fully capable of editing your HD video.

I suggest you contact Customer Support immediately.
http://www.cyberlink.com/english/cs/support/new_site/support_index.html

Dafydd

Ginger

Newbie Joined: Nov 07, 2007 15:58 Messages: 6 Offline

Nov 08, 2007 16:51

Thank you very much! What you said made perfect sense. I do have a JVC HD camera and couldn't figure out why it would work initially and then not with the "upgraded" software. I did contact customer service and they agreed with your "diagnosis." They have issued me a refund for the suite and I've purchased PowerDirector 6 and am downloading it now.

Thanks so much for your help.
~Ginger