I GOT MY YOU CAM 3.5 BUNDLED WITH NEW HP PAVILLION COMPUTER

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Allegra51

Newbie Joined: Dec 15, 2011 11:21 Messages: 1 Offline

Solved by

Dec 15, 2011 11:50

Hello everyone

,

I am new to the forum but I am having a problem with my YouCam 3.5 that came with the HP Pavillion new computer. What I nwws ro know is 1) why is is not the FULL version? 2) can I safely uninstall it and put it the updated version anI 3) I am missing a link in my YOU CAM which is why I want to re-install it. Any suggestions??

I would appreciate any feedback. I have already sent this to customer care. Thanks,

HAVE A VERY MERRY CHRISTMAS AND A HAPPY NEW YEAR!

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Dec 15, 2011 15:25

Hi,

as your Version is OEM Version it is limited and customized.

You should not uninstall it until you can make sure to have instalation files or Recovery files/image. Upgrades need the previous Version insalled.

You need to contact HP customer support about the installation files for the OEM Version because they are responsible for the pre-load of your PC/Notebook

greetings
Michael Technical Support

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warriorfullight

Newbie Joined: Dec 09, 2011 06:16 Messages: 10 Offline

Dec 16, 2011 04:06

That is what I did. I bought an HP Pavilion DV series laptop and it comes with CyberLink player. I just uninstalled in from my laptop and installed a fresh licensed version. It works well.

anarchy1978

Newbie Joined: Dec 22, 2011 18:37 Messages: 1 Offline

Dec 22, 2011 18:39

i am still learing how to use my youcam

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