Can somebody please help me with this?

I got a reply from the Support desk in which they asked me what I used for burning the disc which I already explained to them. So I had to repeat it all over again.

So I'm counting on one of you to help me out here.

thanks in advance
Martine
Let's keep New Zealand clean!

Hi,

Open PowerDirector
Top line of the User Interface (window you look at)
Go to > Help > About
Please provide the version build number of PowerDirector you are using.

I would suggest you update your PowerDirector by applying the "final" patches issued by CyberLink for PD5 Premium.
http://www.cyberlink.com/multi/download/patches_4_ENU.html

I'm not using PD5 Premium - I use the latest build PowerDirector 6.

I don't know what options you have selected. I also don't know what disc burning software you have - lack info.

You need to say how long the video is in the time-line - did you select "Smart-Fit"? Did you "burn" to a folder and NOT to a disc? An audio file that's a problem. One problem can be with video thumbnails in the DVD Menu. I never have these ...

Burn error/renderings can be down to something quite simple. I'm not trying to apportion blame just that most of the time it's what you've done/selected/included or have on your PC which holds the key.

Please carry out a simple project test.
Place the aquarium.mpg in the time-line do this 3 times
Place a number of Chapter points - three in total
Click > Create Disc
You should have a template selected and 3 buttons
Click > Preferences icon (spanner icon)
Select > Menu tab
Untick video thumbnail
Click OK
Click Burn icon
Untick Burn to disc
Tick > Create a DVD Folder
Place the folder address using the Browse button into
C:\My Works\DafyddTest
Click > OK

You should have a successful burn.

Now use the same approach for your project.

Dafydd
PS. You "pushed" = click, use the word click.
PPS I'll be slow to respond to any/every posting for the next few days...

Thanks for the info.

I will try the test and let you know the outcome.

Thanks again.

Until later

Many many kind regards
Martine
Let's keep New Zealand clean!

Dafydd,

Here the info you asked for :
- Power Director 5 Premium 5.00.2505 a which should be the latest version according Cyberlink.
- I created a 2 different projects each of approx 7 minutes.
- The first one has mpg files and mp3 files. I added transitions and some titles in the time line.
- The second one has beside mpg and mp3 files also some jpeg files.
Also here transitions and titles have been added to the time line
- After each project was finished I clicked Produce.
- Took NTSC, default and DVD HQ
- The mpg files was created.
- clicked Home and the MPG file was imported automatically in the library
- Then I clicked Create Disc
- I took a JPEG file for background, 1 button, and added a title
- No chapters taken.
- Choose burn to Disk
- On the processing line I could follow the process.
- If I recal it also makes thumbnail
- When it came to 40% = producing titles, the program closes down


I will do your test and let you know the outcome

Thanks again
martine

Let's keep New Zealand clean!

Dafydd,

Your test worked!

I did the same with my project. All went find except for the music.
I have 2 mp3 files in the time line.
The first Mp3 file is ok. You can hear this one
For the second MP3 file there is no audio.

One more question : Where and how can I indicate that the DVD needs to be in NTSC format? I do not find that topic in the Create Disc.

Kind regards
Martine

Let's keep New Zealand clean!

Oops!!! A small rectification.

Solved the problem with the audio. Got it wrongly placed in the time line.
So Create Disc into a folder = ok

I tried to burn directly onto a disc = Yihaaaaaa! All working!

Just need to know how to put it into NTSC now. Can you tell me that?

Dafydd! You are my super support guy!

a happy Martine Let's keep New Zealand clean!

NTSC output is decided by:
1. the video capture device ie the camera
2. Your country setting when installing PD
3. Mpeg rendering file - if you chose Produce you can output to NTSC or PAL format.

There is no need to look for NTSC when activating Create as the time-line to DVD has already been set...

Go have a look at the Produce option and
Create a file > Mpeg2 > Country/video format of disc
Select from the dropdown - should display your country and NTSC.

Dafydd

Dafydd,

Yes I know when you choose Produce you can choose NTSC and the country. I do that when I create MPG files.

But when I want to burn directly (create disc) onto a disc this option does not come forward.

Do I perhaps need to mention that in the General Preferences - TV output - NTSC?

Martine Let's keep New Zealand clean!

Hi Martine,

There is no need.

Your presets should already be selecting NTSC.

see image.

Dafydd
PS Only one "f"... one "a", one "y" and three x "d"