Hi,
please contact the customer support about your issue.

http://www.cyberlink.com/prog/support/cs/index.do

thanks and br
Michael Technical Support

Werde Facebook Fan

i have, they keep sending a generic email that isnt any help
i follwo the instructions and am supposed to be led to a "download" link that isnt there
sigh im a bit fed up

Hi,
please let me know the case ID - I want to check your case

Michael Technical Support

Werde Facebook Fan

CS001079264

thanks mate

i just had a reply that gives me a time i can download it
Dated the 30th of last month, =0(
so i cant log onto it

please can you sort me out bud

this was contained it what i received only today

Note: Password valid duration is 2011/10/24 00:00 Hrs ~ 2011/10/30 23:59 Hrs PST. I suggest you to download the software before 2011/10/30 23:59 Hrs PST.

so although i try logging on with the details provided it wont work

This is a copy of what i just got after about 4 attempts thus far...
I have edited out the details
It doesnt work, im assuming as they got the dates totally wrong to let me in to get it. ? I only this TODAY

Dear John,

Thank you for contacting CyberLink Technical Support.

I understand your concern related with installation of PowerDVD 10.0 Ultra.

I would request you to please follow the link given below to download and install the full retail version of PowerDVD 10 Ultra 3D on your computer.

PDVD 10 Mark II Ultra 3D (Build:2325) [Windows 7, Vista, XP SP3 ready] (online activation required)

(Deleted the link)

NOTE: NOTE: Copy the complete link (starts from “http” and ends at “exe”) -> Open new Internet Explorer -> Delete “address bar” content (if there) -> Paste the above mentioned link in the “Address Bar” -> Press ‘Enter’ or Click on ‘Go’.

User Name: (deleted)
Password: (deleted)

Note: Password valid duration is 2011/10/24 00:00 Hrs ~ 2011/10/30 23:59 Hrs PST. I suggest you to download the software before 2011/10/30 23:59 Hrs PST.

CD-key: (deleted)

Important Instructions:

1. User name and password are case sensitive and must be typed exactly as it is. There must be "NO SPACE" before or after user name and password.

2. When you get a prompt for Open/Save the file. Please choose to save the file on your computer hard drive and then run the file to install software.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products.

Use the below mentioned link to get back to us for your further queries:

(link deleted)

Thanks and Regards,

Gaurav
CyberLink Technical Support

any news yet mate ?
im dying to try my new monitor

Hi,
the support should already have contacted you again with a correct link - please check

Br
Michael Technical Support

Werde Facebook Fan

they havent
the email notifying me of your forum reply is the only one have had since the first wrong dated access to download it one

i still havent heard anything mate

Hi,

very sorry for the dely - I will push this item.

Br
Michael Technical Support

Werde Facebook Fan

thank you

a new email ahs been sent with correct dates and i have now installed the software
thank you for your assistance