Region code issues when starting the computer

Fergie7799

Newbie Joined: Dec 09, 2008 23:34 Messages: 9 Offline

Solved by

Oct 13, 2011 21:01

Has anyone had the following issue.

Start the computer.
Start PowerDVD 11
Check the region code (It is set to (4) times and (A))
Hit play on the Blu-ray movie (Iron Man)
Movie does not play, but the region codes now say (0) times and Blank.

Reload the video driver (Using ATI on a HD 4800 card)
The movie will play fine.

Just as another test, I still have powerDVD8 on the same machine. The movie plays fine.

Currently trying to get support under ticket CS001061411. Have had this issues since 9/24.

Screen shots are attached.

Thoughts?

Currently under


Filename	after.jpg	Download
Description	After Hitting Play
Filesize	106 Kbytes
Downloaded:	114 time(s)


Filename	before image.jpg	Download
Description	Before Hitting Play
Filesize	303 Kbytes
Downloaded:	122 time(s)

rudy3210

Newbie Joined: Dec 21, 2012 21:10 Messages: 3 Offline

Jan 03, 2013 11:19

Fergie, did you find a solution to this problem? I am currently having the same problem with PDVD 12 Ultra.

Fergie7799

Newbie Joined: Dec 09, 2008 23:34 Messages: 9 Offline

Jan 03, 2013 13:47

What I was able to figure out was the following. I had installed with the ASUS card the ASUS video gaming software. This somehow adjusts the performance of the card based on what the card needed to do. (The icon in the toolbar looked like a little alien head.) This was causing some information in the Direct X to change after starting to run PowerDVD and caused the error. I eventually uninstalled everything ASUS related to the video card and just installed the basic driver. Never had a issue since. I am sorry I can not remember the specific name of the ASUS software causing the issue.

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Jan 03, 2013 14:13

Quote: Fergie, did you find a solution to this problem? I am currently having the same problem with PDVD 12 Ultra.

Rudy, did you donnload and install the latest patches for PowerDVD 12? Actually the march 2012 patch (1514) was supposed to fix that. Just install the latest one from October 2012 (2118a) to get all the patches in one.

If you want to discuss this further, do so in the PowerDVD 12 part of the forum. .
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