Hi,
I have viewed your postings with a degree of sadness and surprise.
CyberLink are
not at fault in supplying you with the product you ordered ie: DVD Solutions.
It's time you both realised that you should accept responsibility for your actions and stop whinging and trying to get something for nothing. Since you both have made the same fault I can only presume you both failed to read the specifications and researched what you were about to purchase.
A full version software isn't some item you can have, use and return....
CyberLink even make a Trial version available for you to have a go with
BEFORE you purchase....
It's tough in the grown up world.... you made a mistake... but others don't have to get you out or give you anything back!
Dafydd