Hi,
Your PC shuts down or hangs?
When using PD, does the program just shut down/close?
Using PD, does the screen go opaque?

I'd say it hangs. When I execute a step, I can tell it is going to hang because the screen will "blink". It remains looking normal. I wait a few seconds for my command to execute and nothing is happening. When I mouse around the screen and click on things there is no response. Then after 20 seconds or so when I click on something again the screen goes white (opaque). I open task manager with ctrl, alt, delete and it says PD is not responding. I can terminate the program with task manager. When I restart PD it asks if I want to run the last saved file. So, I can recover most of my work but what a pain Hope this helps. Peter

Hi Peter,
The following are guesses and possible causes.

What's happening (and you've mentioned this happens with both HD and SD footage) is your PC's not making the data available for PD to use OR the display is having problems.

1. Update your graphic drivers will hopefully clear up the display issue.
Driver Date/Size: 9/9/2010 18:29:16, 616960 bytes
2. HDD (hard disc drive) and file source location. The HDD could be failing and slow to provide data. That looks a distinct possibility. File source location and slow response leading to a white opaque screen is triggered by access issues and HDD slowness.
2-1. I see you have a partitioned drive, what's on D drive?
3. Clean up your HDD, defragment it. Clear out the temp files and then see what effect that has.

Hi,

I notice from your dxdiag you have an ATi card.

Go into 'Edit'->'Preferences' -> 'Hardware Accelaration' and make sure to leave both boxes unticked.

There have been huge stability issues with PD9 and ATi cards.

See if turning the HA off works.

Cheers,

Andrew Alienware Aurora ALX R4 - Intel i7-4820 4.2 GHz - 32GB DDR3 RAM - Crucial 512GB SSD - 1TB Seagate HDD - 3TB WD Green HDD - 4TB WD Green HDD - MSI NVIDIA GTX 1070 8GB

Sony HDR-PJ810 and HDR-PJ530

Andrew, I do not know where 'Edit'->'Preferences' -> 'Hardware Accelaration' is located. I looked in the Device Manager and found the ATI but there is no way to change the accelerator settings there. I will appreciate more description.

I'm going to try SoftDeko's suggestions now.

Peter,

The setting that Andrew refers to is in PD under Preferences. To get there click 'Edit' then 'Preferences' Look for Hardware Acceleration.

See the attached screen shot.

Hal OS - Win11 Pro, Alienware R13, CPU - Intel Core I7-12700KF 12 CPUs), 16g DDR5 4400 RAM, Video - Geeforce RTX 3080ti 12g, PD11 & PD365
My YouTube

Thanks to all who replied.

I found the Hardware acceleration check boxes. The first one was unchecked and the second checked (opposite to Hal's screenshot.) I now have both unchecked per Andrew's recommendation. I was able to get through the rest of my edit and burned 2 DVD's w/o a glitch. YEAH!!

Per SoftDeko's reply: (MY COMMENTS IN UPPER CASE)
1. Update your graphic drivers will hopefully clear up the display issue.
Driver Date/Size: 9/9/2010 18:29:16, 616960 bytes (ACCORDING TO ATI WEBSITE, MY DRIVERS ARE UP TO DATE.)
2. HDD (hard disc drive) and file source location. The HDD could be failing and slow to provide data. That looks a distinct possibility. File source location and slow response leading to a white opaque screen is triggered by access issues and HDD slowness. I BOUGHT THIS PC IN FEBRUARY BECAUSE IT HAD INTELS I7 QUAD CORE AND IS A 64-BIT MACHINE. I BOUGHT CYBERLINK BECAUSE IT IS TAILORED TO A 64-BIT MACHINE. I WAS DISSAPOINTED THAT HP PUT A 5200 RPM HD IN IT INSTEAD OF A 7200. I MIGHT UPGRADE IT TO A 7200 RPM IN THE FUTURE. IS THE ATI UPGRADABLE TO SOMETHING FASTER IN A LAPTOP?
2-1. I see you have a partitioned drive, what's on D drive? RECOVERY SOFTWARE AS SHIPPED FROM HP.
3. Clean up your HDD, defragment it. Clear out the temp files and then see what effect that has. MY DEFRAG IS CURRENT AND I DID A DISK CLEAN TO REMOVE TEMP STUFF.

I LOOK FORWARD TO DOING ANOTHER VIDEO EDIT SOON TO SEE IF I CAN GET THROUGH IT WITHOUT ANY TROUBLES. THANKS AGAIN TO ALL OF YOU FOR YOUR PROMPT REPLIES.