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No Blu-rays will play going from 9 to 11 ultra
Fergie7799 [Avatar]
Newbie Joined: Dec 09, 2008 23:34 Messages: 9 Offline
[Post New] Sep 26, 2011 18:45
I thought this was related to avast, but I uninstalled everything and started from scratch. When I start the poweredvd software everything looks fine. But, after I hit play, the screens goes gray and nothing happens. The only item I noticed changed is the the region code. Before I hit play it is (4) changes and A.. After it is (0) and nothing.

Software has all current updated and test Blu-ray is Thor.
 Filename
DxDiag.txt
[Disk]
 Description
Computer Information
 Filesize
39 Kbytes
 Downloaded:
368 time(s)
[Thumb - before image.jpg]
 Filename
before image.jpg
[Disk]
 Description
Before Image
 Filesize
303 Kbytes
 Downloaded:
110 time(s)
[Thumb - after.jpg]
 Filename
after.jpg
[Disk]
 Description
After Image
 Filesize
106 Kbytes
 Downloaded:
94 time(s)
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Sep 27, 2011 03:55
Hi,

please contact CS team and please PM me the support case ID

Br
Michael Technical Support

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Fergie7799 [Avatar]
Newbie Joined: Dec 09, 2008 23:34 Messages: 9 Offline
[Post New] Sep 27, 2011 09:55
CS001062023
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