Computer Locks Up at 1:45 into a 3 minute video during HD production

pemongillo

Member Joined: Apr 09, 2011 19:39 Messages: 52 Offline

Solved by

Sep 23, 2011 13:37

I have a desktop built by a local company that has made me several computers over the years. It has 1 TB storage, 8 GM Ram, an Intel i5-2500 @ 3.30GHz processor. I also have a ATI-5570 video card. I am working on a particular video involving two diferent HD cameras, but it is not even three minutes long. No matter how I try to produce it, the computer locks up at 1:45 into production or 68%. Don't know what to do. I downloaded files to a flash drive and took it to my wife's laptop the has half the disk space, half the ram and a slower processor (also Windows 7 64-bit). She does have a different video card an ATI HD 5650. I have no problem producing the video at any quailty or setting on her computer. Whats going on?

ClancM

Senior Member Location: New York Joined: May 26, 2011 22:19 Messages: 175 Offline

Sep 23, 2011 17:39

Try putting the footage into a new project file on your computer and see if you can produce it then.

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Sep 23, 2011 17:57

Hi

Further to what Clancy has said - what is at the 1:45 time mark on your storyboard. A transition? Another video type? A colour board? If there is something there delete it and try producing again.

Also what profile are you using to produce?

Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
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PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
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pemongillo

Member Joined: Apr 09, 2011 19:39 Messages: 52 Offline

Sep 23, 2011 18:41

I tried putting all the files I needed into another project folder. Same result. However, as I stated earlier, it worked on my wifes laptop which is not near as good a system as mine from the information downloaded to a flash card. There is a treansition there (overlap) at the sticking point and I removed it and the production continued to 99% (less than one second to go) and it froze again?! Yes there is also a change in cameras there as well, but like I said this all works with less than half the cmputing power on my wifes laptop.

I have tried producing it in MPEG-4 best quality and H.264 avc 1920x1090. Again these worked on the other computer.

Any more ideas?

Thanks

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Sep 23, 2011 19:44

Hi

At least we're getting somewhere

What's at the 99% point?

Also, try producing as an MPEG2 HD 1080 profile. This renders at 1920x1080 too. Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

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pemongillo

Member Joined: Apr 09, 2011 19:39 Messages: 52 Offline

Sep 23, 2011 19:48

99% point is in the middle of the ending transition. I am giving up for now. I just tried to upload another video to YouTube and PD9 has quit twice. Never been a problem before. I am baffled by all of this. Heading out for a coctail and some dinner and maybe something to Burn PowerDirector in.

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Sep 23, 2011 20:55

Ok, we've established that your computer 'struggles' with transitions - this is probably due to the fact your graphic card is inadequate.

You could try a different transition default (overlap or cross). This can be found in the settings.

Otherwise a new graphic card could be the answer.

Good luck

This message was edited 1 time. Last update was at Sep 23. 2011 23:49

Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

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pemongillo

Member Joined: Apr 09, 2011 19:39 Messages: 52 Offline

Sep 23, 2011 23:28

Could you recomend some cards that would be adequate. I have recently begun to think the card just can't handle what I am asking it to do.

Thanks

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Sep 24, 2011 00:06

Hi

Before you go buying a new graphic card please post a diagnostic file of your system.

This message was edited 1 time. Last update was at Sep 24. 2011 00:07

Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

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pemongillo

Member Joined: Apr 09, 2011 19:39 Messages: 52 Offline

Sep 24, 2011 10:01

The Cyberlink Support has asked me to do this. I will do it, but it is not the first time they have asked me to do this with general crashing problems. Thanks, but I still need to have some info on better cards than I have. It only gets a 5.1 score on my Windows 7 Computer perfromance ratings, my lowest score of any of the ratings. All others are over 6. My wifes laptop is 6 for her graphics card. Something is not adding up.

Andrew - Wales, UK

Contributor Location: Wales, UK Joined: Jan 27, 2009 19:16 Messages: 545 Offline

Sep 24, 2011 10:01

Hi,

Go into 'Preferences' -> 'Hardware Acceleration' and make sure both boxes are unticked. See if that helps matters.

Cheers,

Andrew
Alienware Aurora ALX R4 - Intel i7-4820 4.2 GHz - 32GB DDR3 RAM - Crucial 512GB SSD - 1TB Seagate HDD - 3TB WD Green HDD - 4TB WD Green HDD - MSI NVIDIA GTX 1070 8GB

Sony HDR-PJ810 and HDR-PJ530

Buckwild

Newbie Joined: Sep 26, 2011 18:32 Messages: 1 Offline

Sep 26, 2011 19:24

Mine is doing the same thing only at 2:19 on a 12 min video someone said about getting a better video card is that the solution?

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Sep 26, 2011 20:09

Chris, post your DXdiag, ATTACHED.
http://forum.cyberlink.com/forum/posts/list/7958.page PART B
You might want to start a new thread. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Norman

Newbie Joined: Sep 29, 2011 14:54 Messages: 1 Offline

Sep 29, 2011 15:03

The suggestion by Andrew fixed my problem, all other fixes did not. Thanks Andrew

Norm

pemongillo

Member Joined: Apr 09, 2011 19:39 Messages: 52 Offline

Sep 29, 2011 15:08

Thanks Norm. I changed alot of things on PD9 since posting this. Andrew's suggestion was one of the things I did. I no longer have the problem, but not real sure what thing or things fixed it.