Thats strange, mine has the latest update. Did you download the full version after trying the beta?

Yep! As per Cyberlink's instructions!
They sent me the Link and Serial # which went well.

As mentioned, the Update won't install due to some Visual C++ (2005)error and I have yet to figure out how to resolve that!
If you think Experts are Expensive, wait 'til you
see how much Amateurs will cost you!

I have had a quick Google, perhaps this is what you need http://www.microsoft.com/download/en/details.aspx?id=3387

Thanks, but I tried that a few days ago and the Windows Installers tells me that the Feature I am trying to use is on a CD-ROM or other removable disk that is not available.

Question is....Which disk?

Some programs will automatically install Visual C++ but my version got wiped for some reason.
I have 2008 and the Service packs, but not 2005!!

Sounds like a Win 7 re install is in order. If you think Experts are Expensive, wait 'til you
see how much Amateurs will cost you!

Hi Cybersurfer11,
Can you send me your DxDiag.txt and a screenshot of the error?

http://forum.cyberlink.com/forum/posts/list/17741.page

Regards,
Brandon

Quote: Hi Cybersurfer11,
Can you send me your DxDiag.txt and a screenshot of the error?

http://forum.cyberlink.com/forum/posts/list/17741.page

Regards,
Brandon

Hi Brandon,
Can't find the DxDiag.txt file but here are two screenshots showing the error(s) received when trying to install Microsoft Visual C++ 2005., which the update to PhotoDirector requires, as well as proof of registration.

Thank you for your help.

Hi Cybersurfer11,
You may visit our FAQ to generate your DxDiag.txt.

Seems to me that your issue is very likely related to your system.

Regards,
Brandon

Quote: Hi Cybersurfer11,
You may visit our FAQ to generate your DxDiag.txt.

Seems to me that your issue is very likely related to your system.

Regards,
Brandon

I've attached the file as you requested and based on what I have seen, everything is O.K.

I agree that the problem appears to be system related and perhaps a re install of Windows 7 is in order.

Hi Cybersurfer11,
I quickly reviewed your system info and found nothing wrong till now. If you want, you can try the following before we figure out what goes wrong:

1. Uninstall your PhotoDirector 2011 v1816 via Control Panel.
2. Execute the attached cleaner.
3. Reinstall your PhotoDirector 2011 v1816.
4. Install patch v2105.

I don't think you need to reinstall Win7 for now. If steps above do not help, you can try from Win7 resintallation.

I'll escalate your case to product team.

Regards,
Brandon

Quote: Hi Cybersurfer11,
I quickly reviewed your system info and found nothing wrong till now. If you want, you can try the following before we figure out what goes wrong:

1. Uninstall your PhotoDirector 2011 v1816 via Control Panel.
2. Execute the attached cleaner.
3. Reinstall your PhotoDirector 2011 v1816.
4. Install patch v2105.

I don't think you need to reinstall Win7 for now. If steps above do not help, you can try from Win7 resintallation.

I'll escalate your case to product team.

Regards,
Brandon

Hi Brandon,

Followed your Instructions and re installed PhotoDirector and all went well, UNTIL
I attempted to install the Patch and got the same error.

When I check my system, I have 4 copies of Microsoft Visual C++ 2008 and no
2005 versions and when I attempt to install the file, it gives me an Installation error.

Please advise.

Thank you.

See attachment.

Hi Cybersurfer11,
Escalated to our product team. Meanwhile, you can try to run a full Windows 7 Update then run the patch.

Seems to me that the critical Windows 7 components are missing in your system. I'll update you soon.

Regards,
Brandon

O.K. Thanks, Brandon. If you think Experts are Expensive, wait 'til you
see how much Amateurs will cost you!

Hi Cybersurfer11,
Here are suggestions:
1.

Manually install http://www.microsoft.com/download/en/details.aspx?id=14431

If went well, run PhotoDirector 2011 patch installer again.

2.

If first solution did not work, try use Windows Update to update your system.

Run PhotoDirector 2011 patch installer again.

3.

If solution 1 and 2 do not work, you will need to contact Microsoft customer support.

Regards,
Brandon

Quote: Hi Cybersurfer11,
Here are suggestions:
1.

Manually install http://www.microsoft.com/download/en/details.aspx?id=14431

If went well, run PhotoDirector 2011 patch installer again.

2.

If first solution did not work, try use Windows Update to update your system.

Run PhotoDirector 2011 patch installer again.

3.

If solution 1 and 2 do not work, you will need to contact Microsoft customer support.

Regards,
Brandon

4.
Reinstall Windows.

Already performed 1 and 2 without any success and as for 3.
Don't want to waste my time talking to some untrained individual in India.

Thanks for all your efforts, Brandon.

Hi Cybersurfer11,

I was having the same issue with the software and was in contact with the Technical support, I believe they operate in India. Well, they diagnosed the issue but ultimately they also detected the issue is with the microsoft only. So, in any case they were helpful in detecting the issue and Microsoft further helped me and it was resolved. I am happy with the service they give. I would recommend you to contact microsoft in this case and your issue will be resolved.

Actually, my problem was much worse than I thought, as the Windows Installer got whacked and I suspected that the Registry somehow got corrupted.
Those things do happen, as Windows is far from perfect!

I reinstalled Windows, PhotoDirector, as well as the update/patch and all is well. If you think Experts are Expensive, wait 'til you
see how much Amateurs will cost you!