No audio device recognized, new install

Viajerozz

Newbie Joined: Sep 16, 2011 09:12 Messages: 35 Offline

Solved by

Sep 16, 2011 09:20

I just downloaded and installed the trial version of Power Director 9.0. I am using a new Pinnacle Dazzle DVC-107 USB capture device attached to a standard VHS VCR. When I attempt to capture video from a videotape, there is video but no sound. I see in the settings section that the program correctly identifies the DVC-107 capture device attached via S-Video cable, but does not recognize any audio device. Therefore there is no sound either importing or in the exported movie. Quite disappointing as this is a very common device and I read such great reviews of this product. Please advise me? Thanks for your help!

Rocket-Scientist

Senior Member Location: HUNTSVILLE, ALABAMA Joined: Apr 23, 2010 10:14 Messages: 288 Offline

Sep 16, 2011 10:14

to the best of my knowledge, the svideo connector does not have audio, you need to also connect the red-white audio (for sterio) cables from vhs machine to the dazzle. RTX 2060 SUPER 8GB GDDR6
(2 NVME 2TB, 1 SSD 2TB, 3SATA 18TB )
PD18 ULTIMATE 64bit
WINDOWS 10 PRO 64 BIT
GIGABYTE X570 AORUS PRO WIFI MB
RYZEN 7 3700X 8-CORE , 64 GB DDR4
ORSAIR HX1050 watts PSU

Viajerozz

Newbie Joined: Sep 16, 2011 09:12 Messages: 35 Offline

Sep 16, 2011 14:18

Yes, sorry, of course I also connected the audio cables, just wanted to advise the mode of connection.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Sep 16, 2011 15:45

Please provide a screen shot of the Capture Workspace, might help.

I have used a Kworld device which only needed the USB input to the PC and the other RCA cables connected to the VHS player. A very long time since I needed to input VHS tape video.

This message was edited 1 time. Last update was at Sep 16. 2011 15:49

Viajerozz

Newbie Joined: Sep 16, 2011 09:12 Messages: 35 Offline

Sep 16, 2011 17:38

Hi. I will attach a screenshot. As you can see, the program recognizes my capture device correctly, Dazzle DVC-100, and recognizes it as an S-Video connection, but has no audio device recognized. I can capture no audio. I must be doing something wrong as this Dazzle thingy is an off the shelf, very common device sold in the box stores. Thanks for any ideas!


Filename	Cyberlink no audio.jpg	Download
Description
Filesize	109 Kbytes
Downloaded:	155 time(s)

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Sep 16, 2011 18:08

Have you tried re-installing the Dazzle device software?

I do not think the audio driver got installed.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Rocket-Scientist

Senior Member Location: HUNTSVILLE, ALABAMA Joined: Apr 23, 2010 10:14 Messages: 288 Offline

Sep 16, 2011 18:09

does the audio device show up in the windows device management window, or the volume control window. The "audio crossover device" might be masking the usb audio from the dazzle.

if you machine can see it, then there should be a drop down memu to select it within pd9. Might have to try line-in or route the audio thru the sound card. RTX 2060 SUPER 8GB GDDR6
(2 NVME 2TB, 1 SSD 2TB, 3SATA 18TB )
PD18 ULTIMATE 64bit
WINDOWS 10 PRO 64 BIT
GIGABYTE X570 AORUS PRO WIFI MB
RYZEN 7 3700X 8-CORE , 64 GB DDR4
ORSAIR HX1050 watts PSU

Viajerozz

Newbie Joined: Sep 16, 2011 09:12 Messages: 35 Offline

Sep 16, 2011 20:27

Hi, thanks for you help. Yes, the sound works with every other application so it is not a Windows problem., In fact, it works fine with the Video Editing software that came with the Dazzle device so the driver is ok. I also tried routing the audio from a USB driven speaker as well as the line out on the motherboard audio port. It just doesnt work with Cyberlink. There is no option to select the audio from the drop down menu. Is there anyone else who uses the Dazzle device? I thought it wold be rather popular as it is an off the shelf item at the local Best Buy.

Rocket-Scientist

Senior Member Location: HUNTSVILLE, ALABAMA Joined: Apr 23, 2010 10:14 Messages: 288 Offline

Sep 17, 2011 01:03

is it possible that the dazzle software has locked or claimed that audio resource on bootup. can you temporarilly disable the dazzle software and see if PD9 can then see the resource? RTX 2060 SUPER 8GB GDDR6
(2 NVME 2TB, 1 SSD 2TB, 3SATA 18TB )
PD18 ULTIMATE 64bit
WINDOWS 10 PRO 64 BIT
GIGABYTE X570 AORUS PRO WIFI MB
RYZEN 7 3700X 8-CORE , 64 GB DDR4
ORSAIR HX1050 watts PSU

Viajerozz

Newbie Joined: Sep 16, 2011 09:12 Messages: 35 Offline

Sep 17, 2011 11:17

Well, I re-installed Windows Vista (I know, but it came with the machine) and re-installed only the Dazzle DVC-100 driver and ONLY the PD 9 software and still no audio device recognized. I also did more Googling and found a number of people with the same problem and no solutions out there at all. So, apparently Cyberlink does not work with Dazzle capture device, which seems odd to me as it is a device that people can walk in and buy off the shelf at the box stores..anyway, I give up and will look for another device as the Cyberlink program seems capture a better looking video from VHS tape..thanks.