patch 2024 dvd110811-05 coused my powerdvd to not working...

DarkanaApenia

Newbie Joined: Sep 14, 2011 19:41 Messages: 5 Offline

Solved by

Sep 15, 2011 13:34

Hello it's the first time I am posting here.I downloaded that patch yesterday, and everything went awfull. From the moment I install that patch, everyhting fucked up. Disc or video are not playing (programm is crashing snd close). I uninstall it and reinstall it, the problem won't go away. At some point of the reinstall programm crashed when I open set up (sound or video) and from that moment when i press set-up it crashes and closes. I e-mail my problem yesterday and still no response

. I reinstall it a second time (I bought the ultra powerdvd9 and upgraded to 10 then to 11) and I have left it in powerdvd9 since problem insist. I can't see any of my movies since yesterday.

This message was edited 3 times. Last update was at Sep 18. 2011 03:11

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Sep 16, 2011 04:00

Hi,
welcome to our Forum!

Please use a proper language - or I need to remove the postings!

Can you pleaseforward the Suport Ticket ID you received for your inquiry?

Br
Michael Technical Support

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DarkanaApenia

Newbie Joined: Sep 14, 2011 19:41 Messages: 5 Offline

Sep 18, 2011 03:09

Yeah sorry about that... I fixed my origianl post

. Yes the ticket ID is CS001057895. Just had some people over came to see a movie, when it happened and we (espeacially me) got really dissapointed and mad. Just posetd it here in case someone else got the same problem and might fixed maybe chould help me helped me. Support told me to reset to 1024 x 768 and 16 bit, did it but same thing is happening... As I said to support I am thinking about format, but I really want to avoid it...

This message was edited 5 times. Last update was at Sep 18. 2011 03:21

Paulochon

Newbie Joined: Sep 07, 2011 13:21 Messages: 26 Offline

Sep 18, 2011 17:39

I have the same problem but it doesn't crash. For me it's launching the disc reading.. but it stop after few seconds without doing anything more.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Sep 22, 2011 04:19

Quote: Yeah sorry about that... I fixed my origianl post

. Yes the ticket ID is CS001057895. Just had some people over came to see a movie, when it happened and we (espeacially me) got really dissapointed and mad. Just posetd it here in case someone else got the same problem and might fixed maybe chould help me helped me. Support told me to reset to 1024 x 768 and 16 bit, did it but same thing is happening... As I said to support I am thinking about format, but I really want to avoid it...

hi,

please help to provide the askd information to the support

- current version
- DXDIAG
- Crash dump log

thanks and Br
Michael

This message was edited 1 time. Last update was at Sep 22. 2011 04:20

Technical Support

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DarkanaApenia

Newbie Joined: Sep 14, 2011 19:41 Messages: 5 Offline

Sep 22, 2011 13:41

I provided those info in the ticket ,but don't know how to find crash dump log. Where I can find that?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Sep 23, 2011 03:47

Hi,

it's for PDIR - but also applies for PDVD
[FAQ] How to provide event log? Please refer to the link:
ENU: http://www.cyberlink.com/prog/support/cs/faq-content.do?id=10449

[FAQ] How to provide a dump file? Please refer to the link below:
ENU: http://www.cyberlink.com/prog/support/cs/faq-content.do?id=12297
Technical Support

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DarkanaApenia

Newbie Joined: Sep 14, 2011 19:41 Messages: 5 Offline

Sep 26, 2011 06:34

Chouldn't wait guys and did a format (and a backup this time). Seems ok now. I will contact if any problems appear (except star wars issue, what fox is doing gees...)