Problems importing video from Kodak M580 camera

MJD

Newbie Joined: Aug 20, 2011 15:19 Messages: 5 Offline

Solved by

Aug 30, 2011 20:15

Hi - I'm working with the trial version of PowerDirector on a Win 7 64-bit system. When I try to import video from a Kodak M580 camera, I get an error saying that the file format isn't supported. File format is *.MOV, which I understand is supposed to be supported by PowerDirector.

I have both QuickTime and ffdshow tryouts loaded on the PC. The video file opens OK in other programs on the PC (WMP, VLC). I've attached a short video as an example - anyone with ideas on what may be going on?

Thanks -

Filename	Video CLip from Kodak M580 camera.MOV	Download
Description	Video from Kodak M580 Camera
Filesize	4984 Kbytes
Downloaded:	337 time(s)

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 31, 2011 08:58

Hi MJD,
I have replicated this issue (on default PD9 data) and reported the matter to CyberLink. Item 237.

Please download and install the latest QT to see if that changes the situation. (I have to do the same).

MJD

Newbie Joined: Aug 20, 2011 15:19 Messages: 5 Offline

Aug 31, 2011 09:08

Thanks - I'm pretty sure I have the latest QT, but will confirm.

Your note indicates that this is "item 237" - is this a bug-tracking number? Is there a place I can monitor the status of this?

Thanks again for your help.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 31, 2011 11:16

Just my reference, so I can find the item on a spreadsheet and know what I have done (has been done).

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Sep 01, 2011 11:11

CyberLink report the file can be imported in a PD9 run on XP but not on a W7 set up. The issue has been referred to R&D for a resolution.

MJD

Newbie Joined: Aug 20, 2011 15:19 Messages: 5 Offline

Sep 02, 2011 13:20

Thanks for the update.

I've also found that I can work around this by passing the video file through MP4Cam2AVI, which repackages (but does not re-compress) the video. After going through that program (re-packaging times are pretty fast), I can import successfully to PD9. (But clearly it would be best to be able to import directly.)

Should I be waiting anxiously for a patch that fixes this, or from your experience is this something that Cyberlink will take some time in in addressing (if they do so at all)?

Thanks again -

MJD1

Newbie Joined: Sep 17, 2011 10:16 Messages: 2 Offline

Sep 24, 2011 11:13

Looks like this has been corrected with the update to PD 3305 - Just tested again with the same files, and no longer a problem importing.