PowerDVD starts to load the movie then disappears

abxnightpilot

Newbie Joined: Jul 30, 2011 12:05 Messages: 2 Offline

Solved by

Aug 28, 2011 11:16

I have been using PowerDVD10 to play Blu-ray ISOs with Virtual CloneDrive and Anydvd without any issues. Recently however PowerDVD starts to load the "Bluray disk" then disappears. An ISO that worked last week no longer works. I don't recall any new updates other than Anydvd and no new programs were installed. I'm using Windows 7. Any Suggestions?

Thanks

ajlueke

Newbie Joined: Apr 08, 2009 00:22 Messages: 9 Offline

Aug 30, 2011 01:03

I have now been having this issue as well. PowerDVD 10 v2429 disappears when I play a Blu-ray and cinema mode simply hangs on a blue screen.

PowerDVD full Version: Yes
PowerDVD Trial Verison? No
PowerDVD SR Number DVD101223-01
PowerDVD TR Number (if shown): TR101229-023
Operating System Windows 7 64-bit
Do you use administrator or restricted user account? Admin
Is your PowerDVD a Retail product or bundles with HW? Retail
Used VGA: ATI 5870
Used VGA driver version: 8.881.0.0
Used Audio device: ATI 5870
Used Audio device driver version: Realtek 6.00.0001.6409
The Audio setting in PowerDVD and in OS (default devices) HDMI 5.1.
Used ODD drive (full model name and Firmware Version) Virtual Clone Drive 5.4.5.0
Do you use Amplifier (Model/connection) Onkyo TX-SR605
Used Display(s) Samsung 55" LED LCD
Which kind of display connection HDMI
Which display refresh rate do you use while Playback 60Hz
Are you using single or dual monitor environment: Single
Are you using clone or extended mode (if use two display)
(3D only) Please provide detail info about 3D setting in PowerDVD
What kind of Antivirus SW are you using? Microsoft Security Essentials
What is your default Internet Browser? IE8
The detailed issue description: When selecting an ISO with My Movies within Media center, powerDVD 10 loads and then hangs, it also asked me about an AACS Update or some such. In regular player mode (not cinema), it will say Loading Blu-ray Disc and then disappear.
Does the issue happen in Classic mode or CinemMode (MCE-Plug-In) or both? Both.

Please also add your DXDIAG log to the post (as attachement)

Filename	DxDiag.txt	Download
Description
Filesize	31 Kbytes
Downloaded:	398 time(s)

This message was edited 2 times. Last update was at Aug 30. 2011 01:07

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Aug 30, 2011 09:47

Hi,

please check this FAQ entry:
http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=12262&prodId=1&prodVerId=-1

we can not guarantee the suppor of virtual drives - we suggest you use real ODDs with real discs

Br
Michael Technical Support

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ajlueke

Newbie Joined: Apr 08, 2009 00:22 Messages: 9 Offline

Aug 30, 2011 10:39

Thanks for the reply Michael.

Is it possible to play Blu-ray discs from a folder structure similar to DVDs at this point? I would like to avoid using real discs as the draw of an HTPC system for me, was not having to have my discs taking up space in the living room and having to change discs when I want to watch something.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Aug 30, 2011 12:00

Hi,
PowerDVD 11 supports DVD and BD disc structure playback from HDD - you may give it a try:

http://www.cyberlink.com/prog/trial/index.do

greetings
Michae Technical Support

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ajlueke

Newbie Joined: Apr 08, 2009 00:22 Messages: 9 Offline

Aug 30, 2011 23:57

Hello, thanks for the link.

It doesn't seem like PowerDVD 11 plays back the blu-ray folder structure from Cinema mode, but instead defaults to classic mode. I was hoping for a more seemless implementation as my music, pictures and TV (via Ceton) all run through media center. If ISO files are not officially supported and folder structure doesn't work with the media center plug-in, then the media center plug-in is only useful for physical discs? If that is the case I'll look for different software, which should take less time than digging out all my discs to rerip as folders.