I have launched a complaint with Cyberlink's customer sales people, but I suspect I will not get a reply. I have been getting the run around from the customer support people, sending me from pillar to post, for a number of weeks now regarding PowerDVD 10. The product is faulty and is unable to play certain Sony blu-ray discs for example, Salt and Battle: Los Angeles. I have asked for a refund, an appropriate patch or a free "upgrade" to PowerDVD 11, which will hopefully have the capacity to play all blu-ray discs. I should not have to purchase an "upgrade" simply because the product is deficient. That's like asking customers to purchase new software each time a new virus is found. I have asked for a prompt resolution of the complaint, as customer support has provided no suitable solution, even though I did all that I was asked.

Has anyone else had a similar problem, how was it resolved, and what process was followed to launch complaint? Thank you all.