Hi dotski -

That's odd!

When I select music for a slideshow, the duration changes to match the selected track...



What is the actual duration of the music you've chosen? What format is it?

Cheers - Tony
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Thanks for your response. I agree, it's odd. Have selected various length *.mp3 and *.wma pieces which play ok in Windows Media Player or Quicktime but Duration does not register on selection.
For Slide Duration set to 'Fit to Music', nothing goes. Setting Slide Duration to any other value, plays the Slides ok, without Music.
Perhaps there is another clue. Editing the same Audio files in Power Director using Wave Editor, allows me to edit, play and supposedly save the edited file, but the file is nowhere to be found on my Computer. Support has been unable to solve this issue for me.

Hmmm -

The default export location for WaveEditor files is C:\Users\xxxx\Documents\CyberLink\PowerDirector\9.0\ - that's where your edited audio clips should be.

To be honest, I don't know why your PhD isn't responding to the selected tracks. If it was me, I'd completely uninstall & re-install the program using uninstaller software to clear the registry entries. That way, you start with a clean slate.

Cheers - Tony
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Have done all of the above and more, several times, to no avail.
Something is missing, but what?
Thanks for your input.
Werner

Werner,
Mind if you could share your music files with us? Like to try if that's compatibility issue between PhD and your files.

Regards,
Brandon

Thanks for trying, Brandon. I guess sharing of Audio is not permitted in this Forum (?), as I tried posting twice without success. Sorry, if I violated any rules, seemed like a reasonable request
Werner

Hi Werner -

There's no problem with attaching files for testing.

Just click Attachments then Browse to locate your audio file... then Submit.

I've attached 2 versions of the same sound... .wma & .mp3 - the two formats PhD looks for when you select music. Can you test them in your PhD, please?

I've also attached a tiny slideshow made with the mp3 version.

Cheers - Tony
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Hi Tony,
tried your MP3 & WMA - same results - no Audio
The Slideshow plays without Audio as well.
Just received a response and new link from SUPPORT. I will try that and post the result later.

You have at least cleared the file compatibility issue for me.
Thank you very much
Werner

Werner -

If that slideshow (.MTS file) plays without audio, then there's something ELSE wrong too... not with PhD. It sounds like there a necessary codecs missing from your PC.

Cheers - Tony
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That was my thought, but which one? I have added K-Lite 7.6.0 (Full), hoping it would do.
I get the feeling, my 64bit system may be responsible, but most of these run 32bit which is supposed to be ok under WIN7 64bit.

Hi Tony, here is my update. Have gone through a clean & reinstall etc again - no Success!
Have sent DxDiag.txt to Support per their request. No response yet.
Your *.m2ts file plays from the timeline in PD, but Media Player Classic shows the message attached re Audio and will only play the Video. I really don't know how to interpret the message, but it seems to confirm a CODECS or FILTER problem.
I find it kind of hard to believe, that the required codecs and filters cannot be identified. The necessary information to obtain and install them should then be provided as well.

I have also posted a message under WaveEditor which exhibits some strange behaviour (perhaps related).
Thank you for your contribution
Werner

Hi Werner,
I tried Tony's wma and mp3 with WMP, all played well. With M2TS in WMP and WMC, only video is observed.
I used Tony's wma and mp3 to produce slideshow, music is heard.

If your WMP or WMC can't play the wma and mp3, I suggest you reinstall your WMP, since these are standards in Win7. The worst is reinstalling the OS. BTW, would be nice if you could share your source file for us to analyze.

Do you have your ticket number?

Regards,
Brandon

Hello Brandon,
my results with Tony's wma, mp3 & m2ts are the same as yours, as far as playing them in WMP is concerned.
The m2ts file plays with audio in PD (from the timeline).
The results in PhD/Slideshow for me, are the same, no Audio. Support found no problem with my MP3's used, either.
The bottom line is, the AUDIO files used, play in every other Player i.e. WMP, QUICKTIME & PowerDirector9. They can be selected in PhD but no DURATION is reported (remains at 00:00:00) and won't play.
Have tried mp3 and wma from different sources, with the same results.
Although, I was tempted to re-install the O/S, but decided not to, as everything else appears to be working great.

Pardon my ignorance, I am not familiar with "BTW,...."(?). Also, which 'source file' & 'ticket no' are you referring to?

Thank for your input
Werner

Hi Werner -

It's certainly an odd problem... but you're whittling it down.

The audio files you're using aren't the problem as Tech Support found them to be OK.

Your audio files work in everything else, but PhD's slideshow module, where they don't even register a duration. Did the files I attached show the correct duration in PhD?

By the way, Werner, BTW = BY THE WAY! The ticket number Brandon mentioned is the Support ticket number. The source file is your original .MP3 file.

Cheers - Tony
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Is there a problem with this Server?
Have tried to 'Submit' a response 4 times. Get no activity (Symbol) and Server seems to time out???

Thanks for clarifying BTW & Source Tony. 'Ticket No' still does not compute unless you are referring to the QuestionID Support issues [CS001045762]?

The files you sent did NOT show a duration either.
Sample Audio files attached.

Werner

p.s. this is the 5th time I am trying to 'Submit', the server seems to time out. Is that normal? No Attachments this time.

Werner -

Thanks for clarifying. Yes - there are times when this server is slow! It's "timed out" on me a few times.

If it was me, I'd be doing a complete uninstall of PhD (using Revo Uninstaller or similar to eradicate registry items)... then I'd reapply the latest patch. That would, at least give you a clean start. Very perplexing issue.

Cheers - Tony
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Thanks Tony,
have gone through those routines several times, including Revo-uninstall.
I may do it one more time, as the Audio & Video Drivers as well as WMP have been deleted and re-installed, after my last install.
Cleaning out the system may however be a bigger problem, than meets the Eye. Prior to PD I ran Pinnacle Studio and Trial versions of various other Mfr's of VIDEO Editors which may or may not have modified DLL's or perhaps some where deleted during the un-install with REVO. I would have expected PhD to install whatever is required or otherwise notify me of deficiencies.

What would we do without Computers?
Werner

Have cleaned out previous PhD, re-installed version 1926, updated with lates PATCH to version 1928.
The endresult remains the same. NO AUDIO in SLIDESHOW!
PhD does not seem to get its hooks into the Audio system. Why not?
Installed are:
ATI HDMI Audio - Realtek Driver ver 6.0.1.5897
Realtek High Definition Audio - Realtek Driver 6.0.1.5886
Bluetooth Hands-free Audio - Broadcom Driver ver 6.2.0.9500
Display Adapter - ATI Mobility Radeon HD 4650
All on a SONY VGN-FW590C
Intel Core 2 Duo CPU P8800 @ 2.66GHz
O/S - Windows 7 Pro 64bit & 4GB RAM

Is anyone successfully running Phd on a similar SONY LapTop?
Any help will be appreciated.
Thanks in advance
Werner