Magic Motion templates are not loading, Magic Motion menu is blank.

Dhirendra

Newbie Joined: Jul 12, 2007 04:46 Messages: 12 Offline

Solved by

Jul 23, 2011 03:50

Hi,

I have recently bought PD9 Ultra and found that Magic Motion menu is empty or templates are not loading in this menu.

PART A : Software Version

PowerDirector 9 Ultra64 9.0.0.2930

Product is registered in my name.

I installed software with downloaded files ( from links I got after purchase ),
1. 1_PowerDirector9Ultra64_VDE100917-03.exe
2. 2_ContentPack_VDE100318-02.exe
3. CyberLink.2930_GM5_Patch_VDE110516-02.exe ( updated PD9 using this file )

PART B : Diagnostic File

1. DhirenSanghaviDxDiag.txt
2. PD9_01.JPG

I checked this forum for solution and users were asked to apply second file which was supposed to install path for magic motion. I have done that but it didn't worked for me. I tried removal of software and re-install. But that too was not helpful.

Let me know what is wrong and how it can be corrected.

Thanks a lot !


Filename	PD9_01.jpg	Download
Description
Filesize	206 Kbytes
Downloaded:	337 time(s)

Filename	DhirenSanghaviDxDiag.txt	Download
Description
Filesize	27 Kbytes
Downloaded:	966 time(s)

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Jul 23, 2011 11:56

Hi,
I am a newbie myself here bit looking at you dxdiag file you will be struggling doing any kinda of video editing. Your memory is not sufficient, and to do any kinda of production work on your system will take forever and a day.
Now for your question the motion menus only show up for the desired aspect ratio of the project you are creating, and are a separate download area that the link should be in confiirmation e-mail.
JIm Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!

Dhirendra

Newbie Joined: Jul 12, 2007 04:46 Messages: 12 Offline

Jul 23, 2011 13:31

Thanks a lot for your reply James.

I am installing 2 GB RAM in 2-3 days. I guess that the problem of magic motion is not related to RAM. PD loads effects menu, text menu box and other boxes with templates. I can see all DVD menus as well.

I havve worked with PD6 & PD8. Magic Motion has nothing to do with aspect ration. Hence the problem is somewhere else. I got email with 2 download links. I installed softwares as per instruction. Therefore I believe that PD has some isse with 32 bit version of WINDOWS 7.

Thanks for your reply.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jul 24, 2011 04:44

Hi Dhirendra,
Please look up: http://forum.cyberlink.com/forum/posts/list/14352.page#86246

I'm monitoring your thread for replies.

This message was edited 1 time. Last update was at Jul 24. 2011 04:45

Dhirendra

Newbie Joined: Jul 12, 2007 04:46 Messages: 12 Offline

Jul 24, 2011 06:58

Hi,

Thanks a lot for your reply. My Windows 7 has latest updates.

Rgds,
Dhiren.


Filename	Windows.jpg	Download
Description
Filesize	104 Kbytes
Downloaded:	317 time(s)

Dhirendra

Newbie Joined: Jul 12, 2007 04:46 Messages: 12 Offline

Jul 26, 2011 01:09

Update :

Support Team gave me "CLCleaner2-PowerDirector_All.exe" file. They asked me to run this file, restart PC and check for the fix. I did as per their instructions but it failed in resolving issue.

When I bring photos on timeline and press "Magic Motion" button, PD9 opens Magic Motion box without any templates. 3 buttons RESET, MOTION DESIGNER and APPLY TO ALL are not working.

PD9 works on WINDOWS 7 64 BIT. It seems that it has issue only with WINDOWS 7 32 bit.

Hope to get fix from members and support team soon.

Thanks !

Dhirendra

Newbie Joined: Jul 12, 2007 04:46 Messages: 12 Offline

Aug 06, 2011 23:46

I reinstalled windows with 64 bit version. Now everything is alright. Support team tried to help me but could not give me fix for 7-8 days. I think something is wrong with 32 bit version of Windows 7.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 07, 2011 08:20

Thanks Dhirendra for the follow up.

Damon

Newbie Joined: Oct 04, 2011 21:17 Messages: 1 Offline

Oct 04, 2011 22:31

is there known issues for Win XP PRO

Dhirendra

Newbie Joined: Jul 12, 2007 04:46 Messages: 12 Offline

Oct 04, 2011 23:57

I never faced any problem with WIN XP PRO. PD9 may have issues with WIN7-32 bit.

rbowser

Contributor Joined: Aug 08, 2011 16:48 Messages: 515 Offline

Oct 05, 2011 01:09

Quote: I never faced any problem with WIN XP PRO. PD9 may have issues with WIN7-32 bit.

I see so many posts from people using PD9 on a 32 bit system - It's a 64 bit program--I didn't know it would even work at all on a 32 bit computer--?---

RB

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Oct 05, 2011 01:15

Hi,
this is for Rbowser(sp),
I think Power-director 9 Ultra is the same download for either 32 bit or 64 bit it install the files pertinent to the operating system installing too as I installed my copy on a 32 bit then installed on my 64 bit Windows when I upgraded my system.
Jim

This message was edited 1 time. Last update was at Oct 05. 2011 01:16

Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!

Cranston

Senior Contributor Location: USA Joined: Aug 17, 2007 02:26 Messages: 1667 Offline

Oct 05, 2011 02:31

http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=10831&prodId=4&prodVerId=848

Click here PDtoots for a collection of PowerDirector Tutorials and Tips