Power Director 9 ultra crashes constantly on importing mts files

ssarbot

Newbie Joined: Sep 22, 2008 03:13 Messages: 16 Offline

Solved by

Jul 20, 2011 23:17

Been through all the

1) latest video card driver upgrade for Nvidia GeForce GT 330M
2) Latest Power Director ultra 9 patch
3) Direct X 11 already installed
6 gigs RAM
plenty of HD space
Intel I7 CPU

but unable to import MTS files (or folder containing such files) before power director crashes.

I have worked with prior versions of PD but never seen as buggy and crashing a software as this one.

I wish I could get my money back.

FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Jul 21, 2011 00:05

ssarbot;

I am sure the forum moderator can link you to a place to request a refund.

Before you go though, let me tell you, I import and edit and produce from MTS files and folders ALL THE TIME. Are you copying the MTS files to the harddrive before you attempt to open them?

Please provide a DXDIAG for your machine to help us "see" it.

ssarbot

Newbie Joined: Sep 22, 2008 03:13 Messages: 16 Offline

Jul 21, 2011 17:10

Yes, I have all the .mts files on my hard drive in separate folders (organized by date). This is where I attempt to import from.

I am not certain how to insert an image of my DXDIAG from my computer in a message on this forum.

ssarbot

Newbie Joined: Sep 22, 2008 03:13 Messages: 16 Offline

Jul 21, 2011 17:12

DXDIAG image


Filename	dxdiag.jpg	Download
Description
Filesize	133 Kbytes
Downloaded:	239 time(s)

ssarbot

Newbie Joined: Sep 22, 2008 03:13 Messages: 16 Offline

Jul 21, 2011 17:17

The computer is a Sony gaming laptop with 64 bit Windows 7 loaded.

We had the Power Director 8 ultra loaded and it worked fine except there were noticeable "hiccups" in each blur transition between video clips. I believe PD 8 is a 32 bit app.

Thought we would get smoother transitions with the 64 bit app but finding that the latest Power Director 9 is Beta still, see lot's of folks in the forums and on the web complaining about crashing and instability.

Seems PD 9 is not ready for prime time and was released hastily.

vn800rider

Senior Contributor Location: Darwen, UK Joined: May 15, 2008 04:32 Messages: 1949 Offline

Jul 21, 2011 17:28

The method for producing the dxdiag is here:
http://forum.cyberlink.com/forum/posts/list/7958.page
Part B

This should give a complete view of your system as a .txt file that can be attached to the post.

Cheers
Adrian Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.

RobertJ/OZ

Senior Contributor Location: Melbourne Australia Joined: Aug 14, 2006 02:26 Messages: 1209 Offline

Jul 21, 2011 17:34

Ok, lets try that again,

Start
DxDiag
Click save, then save as, (give it a name) save to your desktop,
repeat for both 32bit and 64bit reports
Then attach to your next post.

What you have provided is a screen shot, which is not of any use

Robert

Intel i7 930, 16GB ram, Radeon HD 5770 1Gb,Ver. 14.12 Win7 64 bit
Intel i7 7700 HQ, 16 GB ram Nvidia GTX 1050Ti 4GB dual drives 1 TB SSD + 1 TB HDD Win 10

PDtoots

RobertJ/OZ

Senior Contributor Location: Melbourne Australia Joined: Aug 14, 2006 02:26 Messages: 1209 Offline

Jul 21, 2011 17:38

Adrian,

Watched your cooking video, would you like to try that with Ted, he's 5.5 metres long (18 feet) for those in the USA

Robert Intel i7 930, 16GB ram, Radeon HD 5770 1Gb,Ver. 14.12 Win7 64 bit
Intel i7 7700 HQ, 16 GB ram Nvidia GTX 1050Ti 4GB dual drives 1 TB SSD + 1 TB HDD Win 10

PDtoots

vn800rider

Senior Contributor Location: Darwen, UK Joined: May 15, 2008 04:32 Messages: 1949 Offline

Jul 21, 2011 17:43

A bit too much like hard work to bone him out

Cheers
Adrian Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.