PD9 Constantly Crashing (Need some help...)

KevinLarrabee

Newbie Joined: Jul 01, 2011 08:18 Messages: 7 Offline

Solved by

Jul 16, 2011 17:09

PD9 is constantly crashing on me. When I go to make a disc, then back to edit, it crashes 50% of the time. Just clicking on any kind of editing button (like fix/enhance or when adding a transition or deleting something) makes it crash 50% of the time.

PD9 is up to Date
The ATI/AMD drivers are up to date
Quicktime is up to date

I just don't get it, especially when using a top of the line computer:
i7 Quad core 2.8ghz
12gb ram
5870 video card with 1gb ram

What am I missing here? For $100 I expected the software to at least not constantly crash when editing.

Thanks.

ClancM

Senior Member Location: New York Joined: May 26, 2011 22:19 Messages: 175 Offline

Jul 16, 2011 17:29

I know you said PD9 is up to date, but are you sure you have the newest patch, build 2930

http://www.cyberlink.com/downloads/support/powerdirector/patches_en_US.html

KevinLarrabee

Newbie Joined: Jul 01, 2011 08:18 Messages: 7 Offline

Jul 16, 2011 17:32

It is build 2930.

ClancM

Senior Member Location: New York Joined: May 26, 2011 22:19 Messages: 175 Offline

Jul 16, 2011 17:39

I'm not sure what the problem is Kevin, hopefully one of the more experienced users can help out.
Best of luck!

soldent99

Newbie Joined: Nov 02, 2009 15:23 Messages: 15 Offline

Jul 16, 2011 19:26

Are you producing, then creating a disk in two separate steps? (I recommend trying that!)

Also, what format are you selecting to produce your project as?

I would suggest you produce your final project first, then use a DIFFERENT program to burn to DVD!

KevinLarrabee

Newbie Joined: Jul 01, 2011 08:18 Messages: 7 Offline

Jul 16, 2011 19:33

I have no problems with that, this is all during the editing process.

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Jul 16, 2011 20:22

Try disabling 'Shadow File' sometimes that helps..
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

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Old Hippie

Newbie Joined: Feb 16, 2008 18:25 Messages: 41 Offline

Jul 17, 2011 18:02

Quote: PD9 is constantly crashing on me.

Google without quotes: "powerdirector crash"
About 2,350,000 results

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jul 18, 2011 04:46

Hi Kevin,
Please attach a diagnostic file, a screenshot of your project in the Edit Workspace and if we require, we may ask for some media sample files.

Please see guides, Part B and E,F:
http://forum.cyberlink.com/forum/posts/list/7958.page

The information will help members to help you.