No subtitles in PowerDVD and no sound in MediaEspresso from MKV files

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Gogool

Newbie Joined: Jul 15, 2011 11:51 Messages: 5 Offline

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Jul 16, 2011 05:18

Have just purchased full version of PowedDVD 11 including last version of MediaEspresso. Useless for me as I can't access the subtitles in my MKV movie files (despite turning off hardware acceleration etc, and they do show fine in VLC player). I have also tried to make mp4 versions to iPads etc in MediaEspresso, but MediaEspresso does not support/convert DTS-HD sound. I ripp all my Blu Rays to MKV containers (use MakeMKV) - grabbing the main movie, two subtitles (Eng and Nor), and the best quality sound track, DTS-HD etc. Win7 64 and last versions of PowedDVD and MediaEspresso.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jul 16, 2011 07:53

Hi,
sorry to hear that MediaEspresso does not work for you - please check our 30day money back policy in our purchase FAQ:

https://store.cyberlink.com/servlet/ControllerServlet?Action=DisplayHelpPage&SiteID=clinkus&Locale=en_US&Env=BASE

Refund Policy:
http://store.cyberlink.com/store?Action=DisplayReturnAndCancellationsPage&Env=BASE&Locale=en_US&SiteID=clinkus

Br
Michael Technical Support

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Gogool

Newbie Joined: Jul 15, 2011 11:51 Messages: 5 Offline

Jul 16, 2011 09:23

I would prefer a promise to implement support for MKV subtitles in PowerDVD and HD sound in MediaEspresso though :

This message was edited 1 time. Last update was at Jul 16. 2011 09:23

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jul 17, 2011 08:28

Hi Gogool,

understand and you can be sure that your input has been forwarded to our planning team!

Please understand that I can not make any promise here.

Br
Michael Technical Support

Werde Facebook Fan