opening settings and cancelling yields warning

DYONISII

Member Joined: Jul 09, 2011 09:58 Messages: 67 Offline

Solved by

Jul 11, 2011 12:40

when playing BDs, opening the settings window and then clicking on cancel yields the following warning:

XXX
Warning
Cyberlink PowerDVD cannot play back the protected content. - (Code = 0122)
Try one of the following solutions to solve the problem:
1) Make sure your graphics card driver meets the minimum requirements. (You can find additional information on the Cyberlink FAQ web site)
2) Do not use dual-monitors to play back this movie (Clone Mode).

Run BD Advisor Tool for more information.

Run Now | Cancel | Information
XXX

Clicking on OK does not yield the error mentioned above.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jul 12, 2011 05:10

Hi,

please check this thread:
http://forum.cyberlink.com/forum/posts/list/16915.page

please also check if you use analogue connection:
http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=11429&prodId=1&prodVerId=887

BR
Michael Technical Support

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DYONISII

Member Joined: Jul 09, 2011 09:58 Messages: 67 Offline

Jul 12, 2011 10:30

thanks again for your response, Michael.

i am using digital connection.

i am reposting my dxdiag information here from http://forum.cyberlink.com/forum/posts/list/18003.page

Filename	DxDiag.txt	Download
Description	dxdiag
Filesize	63 Kbytes
Downloaded:	284 time(s)

This message was edited 1 time. Last update was at Jul 12. 2011 10:30

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jul 13, 2011 04:49

Hi,
can you please post your BD Advisor log - the error message indicates that there is an issue with HDCP .

Please update your VGA driver to latest Version

please describe your cabeling

Br
michael Technical Support

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DYONISII

Member Joined: Jul 09, 2011 09:58 Messages: 67 Offline

Jul 13, 2011 14:21

hello michael,

my monitor is connected to the pc using single link dvi.

attached is the bd advisor log prior to updating the video driver.

will test again if the problem persists after the video driver update. and if problem is still present will let you know.

please take note that i have no problems watching BDs (aside from those i have posted in different threads) and this issue only happens when i click on the cancel button. clicking on OK does not trigger the problem i have mentioned on this thread. further, the problem is also not consistent, ie, it does not happen all the time. sometimes the error is triggered, sometimes not, but only when the cancel button is clicked on.

Filename	bdadvisorlog.html	Download
Description	bd advisor log
Filesize	18 Kbytes
Downloaded:	316 time(s)

DYONISII

Member Joined: Jul 09, 2011 09:58 Messages: 67 Offline

Jul 13, 2011 15:22

hello michael,

after updating the video driver, i still get the same error.

attached is the bd advisor log after updating the video driver.

thanks again for your support.

by the way, does powerdvd disable grabbing of screen via the print screen key? i wanted to get a grab of the error message but seems like it's disabled.

thanks!

Filename	bdadvisorlog2.html	Download
Description	bd advisor log
Filesize	18 Kbytes
Downloaded:	425 time(s)

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jul 14, 2011 05:00

Hi,
yes when playback Blu-Ray it is not allowed to take a screencapture. You may take a still picture.

For the cable - I would suggest to investigate here - the error message indicates that sometimes the HDCP is not correctly detected (maybe handshake issue)

Such kind of issue can be triggered by bad cables (really, I faces those issues by myself already!)

please try:
1. HDMI > HDMI Cable
2. DVI > HDMI Dual Link cable

Br
Michael Technical Support

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DYONISII

Member Joined: Jul 09, 2011 09:58 Messages: 67 Offline

Jul 14, 2011 11:55

thanks for your reply michael.

i guess it really has something to do with HDCP because this does not happen during playback of unprotected videos.

however, i am only wondering why this happens when i click on the cancel button and not when i click on the OK button.

as for the cables, unfortunately, my monitor is only equipped with DVI input so there really is no choice as regards HDMI.

anyhow, may i request that you still forward this to the tech guys because i am sure, there is something in the codes that check for HDCP when the cancel button is clicked on, which, i believe is not available when clicking on the OK button.

thanks again for your support.