mkv subtitle new-line issue

DYONISII

Member Joined: Jul 09, 2011 09:58 Messages: 67 Offline

Solved by

Jul 09, 2011 17:02

hello again,

seems like powerdvd 11 renders subtitles of mkv files in a single line even when they are supposed to be in two or more rows, such that

this is a line
and this is another line

would be rendered as

this is a lineand this is another line

i already have posted three bugs, or so i believe. would you guys prefer that i send this through a support ticket or would posting the bugs here suffice?

thanks once more.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jul 11, 2011 03:38

Hi,

can you please help to post more info:

1. PowerDVD Version you use
2. PowerDVD SR (in about box - not the CD-Key!)
3. PowerDVD TR
4. the external Subtitle

Br
Michael Technical Support

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DYONISII

Member Joined: Jul 09, 2011 09:58 Messages: 67 Offline

Jul 11, 2011 10:40

thanks for your response Michael.

here are the info you are requesting:

1. powerdvd 11 version 11.0.1719.51 (ultra version)
2. sr number: dvd110422-14 (powerdvd was purchased as a download)
3. tr number: tr110520-001
4. the subtitle is an srt within the mkv file.

example, the srt may contain:

2
00:00:59,601 --> 00:01:04,188
Oh, this is the first line.
And this is supposed to be the second line.

another video player would render the above as:

Oh, this is the first line.
And this is supposed to be the second line.

but powerdvd would render that as:

Oh, this is the first line.And this is supposed to be the second line.

This message was edited 2 times. Last update was at Jul 11. 2011 10:51

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jul 12, 2011 03:48

Hi,
can you please upload the SRT - we can not reproduce the issue with the titles we have on hand, they show the Subtitle correctly in 2 lines

Michael Technical Support

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DYONISII

Member Joined: Jul 09, 2011 09:58 Messages: 67 Offline

Jul 12, 2011 11:03

thanks once more for your response, michael.

i am attaching a zip file with the srt and the mkv file for your reference. the mkv file already contains the video and the srt. i am attaching the srt so you guys don't need to extract the srt from the mkv file.

i am also attaching screen shots of how powerdvd and media player classic render the subtitles.

further, if i may add, would it also be possible that powerdvd render the subtitles with the same clarity and cleanliness as how mpc does?

thanks for all your support.


Filename	pdvd11.png	Download
Description
Filesize	965 Kbytes
Downloaded:	206 time(s)

Filename	vid-srt.zip	Download
Description
Filesize	1261 Kbytes
Downloaded:	429 time(s)


Filename	cccp.png	Download
Description
Filesize	1368 Kbytes
Downloaded:	229 time(s)

NovaTech

Newbie Joined: Oct 13, 2009 06:00 Messages: 42 Offline

Jul 12, 2011 14:00

I have checked the files and found that

If you place both mkv and srt in the same folder then PDVD 11 shows the subtitle in the 2 ROWS.

If you remove the srt file from the mkv folder, then PDVD 11 shows the subtitle in the single line.

DYONISII

Member Joined: Jul 09, 2011 09:58 Messages: 67 Offline

Jul 12, 2011 21:52

that's a good observation, NovaTech, but it shouldn't work that way.

NovaTech

Newbie Joined: Oct 13, 2009 06:00 Messages: 42 Offline

Jul 13, 2011 17:09

I have checked it again and found that there is no such issue with powerdvd 11. Software shows the 2 lines of text in 2 lines.

DYONISII

Member Joined: Jul 09, 2011 09:58 Messages: 67 Offline

Jul 14, 2011 12:10

Quote: I have checked the files and found that

If you place both mkv and srt in the same folder then PDVD 11 shows the subtitle in the 2 ROWS.

If you remove the srt file from the mkv folder, then PDVD 11 shows the subtitle in the single line.

thanks for noting this, novatech. then i guess there is actually an issue as seen also in the screen grab i have provided.