Hi -

Yes - confirmed here.

Up till now, I've been using the Export function, rather than Save As.

Testing a number of images, PhD consistently "stopped responding" after 5-6 "Save As" operations.

Cheers - Tony
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Thanks,

Nice to know it wasn't just me. I will try using export instead an see if that works better.

Hi SNRSachse and Tony,
I can reproduce that too. I'll escalate this to product team.

Regards,
Brandon

I'm seeing the same problem. Also when PHD does not crash it takes a long time to save the file - can be a minute or more!

Hi Rob -

The time it takes to complete the save (or save as) operation is partly dependent on the image resolution. Larger images take longer to process.

Here are the results of a short test I conducted with different sized photos - same adjustments applied each time, then saved as...

1. 1280x720 = 00:00:01:48
2. 2780x1520 = 00:00:01:91
3. 3840x2160 = 00:00:02:48
4. 4224x3168 = 00:00:02:97
5. 13949x3342 (stitched image) = 00:00:08:90

It's probably also related to your PC's processing power!

Cheers - Tony
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Tony and SNRSachse,
The "Save As" issue will be fixed in coming patch. Stay tune.

Regards,
Brandon

I'm another save as victim. Crash info from the event log:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-07-23T10:54:12.000000000Z" />
<EventRecordID>65672</EventRecordID>
<Channel>Application</Channel>
<Computer>Danny</Computer>
<Security />
</System>
- <EventData>
<Data>PhotoDirector.exe</Data>
<Data>2.0.1816.36446</Data>
<Data>4df9d7b0</Data>
<Data>Picasso.dll</Data>
<Data>2.0.0.510</Data>
<Data>4dc8d8e1</Data>
<Data>c0000005</Data>
<Data>0000a35a</Data>
<Data>2074</Data>
<Data>01cc4926cbdfc591</Data>
<Data>C:\Program Files\CyberLink\PhotoDirector\PhotoDirector.exe</Data>
<Data>C:\Program Files\CyberLink\PhotoDirector\Kernel\ImageRetouch\Picasso.dll</Data>
<Data>18d16064-b51a-11e0-8c72-0019993373f7</Data>
</EventData>
</Event>

Or (in Dutch):

Naam van toepassing met fout: PhotoDirector.exe, versie: 2.0.1816.36446, tijdstempel: 0x4df9d7b0
Naam van module met fout: Picasso.dll, versie: 2.0.0.510, tijdstempel: 0x4dc8d8e1
Uitzonderingscode: 0xc0000005
Foutoffset: 0x0000a35a
Id van proces met fout: 0x2074
Starttijd van toepassing met fout: 0x01cc4926cbdfc591
Pad naar toepassing met fout: C:\Program Files\CyberLink\PhotoDirector\PhotoDirector.exe
Pad naar module met fout: C:\Program Files\CyberLink\PhotoDirector\Kernel\ImageRetouch\Picasso.dll
Rapport-id: 18d16064-b51a-11e0-8c72-0019993373f7

Danny
---
danny

Tony, Interesting data - I'm not seeing large file take that long. However, compared to other programs it is a long time. Great news that the "save as" problem is being addressed. Thanks, Rob.

PhD users -

Just posting to let you know that the original issue posted in this thread, where PhD stopped responding after 5-6 Save As operations is FIXED with the latest patch - PhotoDirector 2011 build 1928.

No more seize ups!

Cheers - Tony
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