Activate Component message

tonycog

Newbie Joined: May 23, 2011 22:52 Messages: 41 Offline

Solved by

Jul 04, 2011 14:59

Hello

I am trying the "Produce" part of my first experimental video. When I try to begin producing a MPEG2, I get a pop-up window that says "You must first activate this feature before using it. Connect to the Internet and try again. Activation is a free and quick process." On another line it says "MPEG2 - Component Activation" and then below that it says "Remaining: 30 days".

When I click the "Activate" button I get another pop-up that reads "Codec activation incomplete. This may be because the internet connection was disconnected or the program activation key is invalid or reached its activation limit."

When I tried to produce in the other formats (MPEG1, H264AVC, etc) I got a similar window, but when I clicked to activate, it activated. Only the MPEG2 is failing.

I am running PowerDirector 9.0.0.2330

The Cyberlink Support link is not loading today, either, so contacting them is not an option, at least for now.

What do I need to do? Any help is appreciated.

Thanks,
Tony

This message was edited 2 times. Last update was at Jul 04. 2011 16:35

James Dotson

Senior Contributor Location: Tennessee Joined: Aug 24, 2009 20:40 Messages: 3066 Offline

Jul 04, 2011 22:02

First, update PowerDirector. 2930 is the latest version. Activation is something that support will have to fix for you. In the mean time I don't know if a reinstall will help or, just make matters worse since most of it is working correctly. I really don't like all of this activation stuff, but I guess we have to live with it for now. __________________________________
CORNBLOSSOM

tonycog

Newbie Joined: May 23, 2011 22:52 Messages: 41 Offline

Jul 05, 2011 23:36

Thanks for your reply. I'm now up-to-date with the latest version.

Thanks,
Tony

tonycog

Newbie Joined: May 23, 2011 22:52 Messages: 41 Offline

Jul 08, 2011 11:43

Nobody else has had this issue? Any help will be appreciated.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jul 08, 2011 13:13

https://membership.cyberlink.com/prog/support/cs/index.do

The Cyberlink Support link is not loading today, either, so contacting them is not an option, at least for now.

Hi,
I've provided the Customer support link - you need to visit it and make enquiries.

I'm guessing - your statement indicates to me you have an internet firewall issue preventing the acknowledgement and activation taking place. Look to your system firewall settings and allow PD9 full net access AND the activation process. You may need to seek tech help.

tonycog

Newbie Joined: May 23, 2011 22:52 Messages: 41 Offline

Jul 08, 2011 16:17

Thanks. I eventually got through to them. I'm waiting for their help. They have asked for the same information and same screen shot two times so far.

While I don't think that it's a firewall issue, I'll investigate. I appreciate your input.

Thanks again,
Tony

tonycog

Newbie Joined: May 23, 2011 22:52 Messages: 41 Offline

Jul 11, 2011 09:49

One thing about this activation...some of the formats did activate (MPEG1, H264AVC, etc), so there are no firewall issues. Also, I got the same error pop-up when I tried to burn a DVD.

For both "Produce" and "Create Disk", when I get this error window, there is a button entitled "Try". When I click "Try" the software will work, but there is a message that says something like "30 days remaining".

Thanks,
Tony