PowerDVD Ultra Mk 2 / ATI HD Audio Driver

tech81

Newbie Joined: Dec 14, 2010 17:00 Messages: 38 Offline

Solved by

Jul 02, 2011 13:56

Further to my post (re: BD crashing)

http://forum.cyberlink.com/forum/posts/list/17797.page

The problem is HTPC -> TV worked. HTPC -> Amp -> TV doesn't work.

I suspected that it could be a resolution switching issue when going through the Amp so I uninstalled the ATI drivers, ran PowerDVD to play a BD and it worked (full test at end of post).

The issue is the ATI HDMI Driver, which driver should I be using ? What should the settings be ?

Full test

Remove ATI drivers (BD plays but only stereo)
Install Realtek 2.6 (PDVD crash)
Remove Realtek 2.6 (BD plays but only stereo, therefore indicates could be ATI HDMI device driver issue)
Install latest ATI drivers (PDVD crash)
Remove ATI HDMI drivers (BD plays but only stereo)
Install Realtek older versions back to 2.49 (PDVD crash)
Remove Realtek and ATI drivers (BD plays but only stereo)
Installer all older versions of ATI drivers back to 11.2 (PDVD crash with ATI or Realtek HDMI drivers installed)
Remove all Realtek and ATI drivers
Install latest ATI drivers, change output settings, tried all settings from 16bit, 44Khz to 24bit, 192Khz (PDVD Crash)

Conclusion PDVD will only play BD when the HDMI device driver is uninstalled and using default Microsoft driver.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jul 03, 2011 13:39

Hi,
thanks for the information - can you please post some more info:
http://forum.cyberlink.com/forum/posts/list/8449.page

thanks and br
Michael Technical Support

Werde Facebook Fan

tech81

Newbie Joined: Dec 14, 2010 17:00 Messages: 38 Offline

Jul 05, 2011 03:51

PowerDVD 10 Mk2 Ultra FULL 10.0.2916.51
PowerDVD SR Number DVD110429-07
PowerDVD TR Number TR110602-024
(NB: Would be good if PDVD had a support option that would output this information)

Operating System Windows 7 Professional 64bit Admin
PowerDVD Retail ... upgrade from 9 Ultra to 10 Ultra
ATI 5670 1Gb DDR5, CCC (not used, see initial post)
Audio setting is Current System Setting (Use HDMI), PCM Decoded by PowerDVD (see post above, driver issue)
LG GGC-H20L HD DVD/BD Drive, latest firmware 1.0.3
Onkyo TX-SR705 AV Amplifier
Samsung 40" UEC8000 TV, 1080p@60, Single display output
All connected via HDMI
No 3D, application crashes, debugged as per two posts, suspect audio device / driver
MS Security Essentials
IE 8.0, Firefox 4.0.1
Issue occurs in Classic mode, PDVD will not work in CinemaMode (unsupported disc error)

DXDIAG to follow

tech81

Newbie Joined: Dec 14, 2010 17:00 Messages: 38 Offline

Jul 05, 2011 03:54

DxDiag

Filename	DxDiag.txt	Download
Description	DxDiag
Filesize	31 Kbytes
Downloaded:	536 time(s)

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jul 05, 2011 04:19

Hi tech81,

I would suggest:

1. remove Relatek drivers
2. remove ATI driver
3. reboot
4. install latest ATI driver
5. check with TV connected only
6. if OK try with amplifier
7. please try a physical disc and no BD Image

if you still encounter GPs ("crash") please provide the Eventlog
http://forum.cyberlink.com/forum/posts/list/8449.page#91796

Br
Michael

This message was edited 1 time. Last update was at Jul 05. 2011 04:21

Technical Support

Werde Facebook Fan

tech81

Newbie Joined: Dec 14, 2010 17:00 Messages: 38 Offline

Jul 05, 2011 13:42

1. remove Relatek drivers
2. remove ATI driver
3. reboot
4. install latest ATI driver

DONE

5. check with TV connected only

OK but STEREO only available

6. if OK try with amplifier

PDVD Crashed 41% on progress bar, subsequent tests go to 99% and hang

7. please try a physical disc and no BD Image

Always, never use images, tried all discs owned

There is nothing in the error log, hence my previous post asking for requests to allow me to obtain more verbose issue (or trace).

Thanks for your help so far, any other ideas ?

tech81

Newbie Joined: Dec 14, 2010 17:00 Messages: 38 Offline

Jul 05, 2011 14:08

Got PDVD to work with the AV Amp once ... I changed the Audio Settings from

Current System Setting (use HDMI) to Use HDMI, PCM Decoded By PowerDVD

Changed from PCM Decoded to Non decoded DD/DTS external device and rebooted. FAILED ! PDVCD crashes again.

tech81

Newbie Joined: Dec 14, 2010 17:00 Messages: 38 Offline

Jul 05, 2011 17:06

Uninstalled PDVD 10 Ultra Mk2.

Installed PDVD 9 Ultra, updated to latest version. Cold boot. Works, plays BD / DVD. Cold Boot. Try again, works.

Upgraded to PDVD 10 Ultra mk 2, updated to 2701. Cold Boot. BD fails to play, must be a PDVD 10 issue.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jul 06, 2011 03:20

Hi,

latest PowerDVD 10 Version is V2916

please post the 32Bit Version of the DXDIAG (the 64 can not show all info I need)

I can not reproduce your issue here using ONKYO Amplifier.

Please make sure to have installed all Audio devices with the correct drivers (also the "analog" audio)

The drivers provided by MSFT (the one you are using) can not support HD Audio bitstreaming

BR
Michael

Br
Michael Technical Support

Werde Facebook Fan

tech81

Newbie Joined: Dec 14, 2010 17:00 Messages: 38 Offline

Jul 06, 2011 13:10

Thanks Michael, I am using the MSFT drivers as the ATI / Realtek ones cause PDVD 10 to crash, PDVD 9 works fine with the ATI drivers and I'm currently using PDVD 9 (although none of the PDVD 9 version I have play 3D !).

tech81

Newbie Joined: Dec 14, 2010 17:00 Messages: 38 Offline

Jul 06, 2011 13:12

DxDiag 32bit attached

Filename	DxDiag_32bit.txt	Download
Description	32 Bit DXDiag
Filesize	28 Kbytes
Downloaded:	426 time(s)

tech81

Newbie Joined: Dec 14, 2010 17:00 Messages: 38 Offline

Jul 14, 2011 03:30

Still unable to play BD with PDVD 10 Ultra mk2.

Luckily PDVD 9 Ultra still plays BD but also exhibits the same issues as

http://forum.cyberlink.com/forum/posts/list/17986.page

i.e. you need to press play twice.

CyberLink-Joseph

Newbie Joined: Aug 24, 2010 21:59 Messages: 46 Offline

Aug 01, 2011 21:17

Hi there

After co-working with AMD, most crash issue has been fixed after AMD 11.5 driver or later.

Issue fixed in AMD Catalyst 11.5 driver
- PowerDVD no longer randomly crashes when HDMI 8 Channel Audio is enabled.
- PowerDVD no longer crashes intermittently after enabling / disabling Crossfire during BD playback.

For more info about AMD Catalyst 11.5 driver, please visit their release note to know more.
http://support.amd.com/us/kbarticles/Pages/AMDCatalyst115ReleaseNotes.aspx

Mik3

Newbie Joined: Mar 21, 2011 03:58 Messages: 5 Offline

Sep 16, 2011 15:35

Hi OP. Was this issue ever resolved?

I've tried HDMI audio driver 11.8 and powerdvd 10 still freezes at 99% on blu rays. I was previously using the HDMI audio driver from 10.11 and it worked fine (no freeze).

My reasoning for attempting to upgrade was for xmen. I will try patch 3306 tonight and see if I experience the same issue.

Thanks,

Setup:

HTPC > Denon AVR-791 > Samsung LNT4671F

System:

Win7 32
Ati 5670 (11.8 drivers)
core2duo
2gb ram
powerdvd 10 ultra mk2 [purchased online] (2916 patched)
IE8 (no IE9 installed)

tech81

Newbie Joined: Dec 14, 2010 17:00 Messages: 38 Offline

Sep 19, 2011 17:49

Hi Mik3,

No this did not solve the problem, however I will try the 3306 patch, if that doesn't work I'll take a leaf out of your book from the X-Men post

http://forum.cyberlink.com/forum/posts/list/30/18919.page

tech81

Newbie Joined: Dec 14, 2010 17:00 Messages: 38 Offline

Sep 20, 2011 06:51

Patch appeared to work, i.e. playd blu ray, not tested DVD or 3D BD ! For me no other actions necessary.

This message was edited 1 time. Last update was at Sep 20. 2011 06:52

Mik3

Newbie Joined: Mar 21, 2011 03:58 Messages: 5 Offline

Sep 20, 2011 14:31

Tech81,

That's good to hear it's working for you. The 3306 patch combined with 11.5 drivers seems to be the sweet spot right now for me. After a week of jumping through hoops! Now I can leave it alone again and concentrate on watching movies instead.