If Windows Update was not a big one, you can reverse it and see if that solves the problem. __________________________________
CORNBLOSSOM

Thank you Jaime-esque but I'm desperate , I tried everything and still can not have the import dialog. Without being able to import photos that software is no longer anything, I was so happy.
There is not there another way to put photos in the library?
Thank you in advance for all your help Dady

I am installing Windows updates right now, so maybe we will see if anything goes wrong. Have you tried importing with both the button at the bottom of the screen and by using File > Import?

Reduce the program so that it is visible, but not full screen. Drag a picture over the program and drop it into the large preview area. Tell us if that works. Sorry, like most here I am new with this software also, but I'll try to help as much as possible. __________________________________
CORNBLOSSOM

Yes, I tried using File> Import but no more successful for the dialog. I also try to drag the image as suggested but without success. I was even in the program to find the location of sample images that appear miraculous, I added a picture but strangely it does not appear as it is in the sample folder.
Thank you for trying to help me Dady

I used Windows Update in the USA and afterwards my computer would not even start. I had to use System Restore to remove the updates, so it is possible there is something wrong in there. I still am not having the problem that you report. Sorry. __________________________________
CORNBLOSSOM

How about follow http://forum.cyberlink.com/forum/posts/list/17741.page and supply us with the needed info? I'll pass this back to our product team to investigate.

Regards,
Brandon

Thank you Brandon, I summarize my problem:

When I click on:
- Library> File> Import> Photos ..
or> Folder
or> From the device

no dialog box appears, therefore, impossible to import photos.

When installing the first software I had opened this dialog box, everything seemed OK.

A second opening anything.
Below is my screenshot
Thank you in advance for your help


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We hope to have made good screenshot





Dady

I think my case must be desperate , I seem to be the only one to experience this problem, I could never use this wonderful software.
A if only there was another way to import photos without using this dialog. Dady

Quote: I think my case must be desperate , I seem to be the only one to experience this problem, I could never use this wonderful software.
A if only there was another way to import photos without using this dialog.

1. I need the entire system info log file (DxDiag.txt) for our engineers to study.
2. Can you pls help download the attached file, CLTracker_v1620.zip. After unzipping it, double click on CLTracker.exe. It will generate a log file called CyberLinkLog.zip. Pls help upload this file to this thread too. This .exe only will collect your installed PhotoDirector 2011 app information and nothing else.

Please correct me if I misunderstood your steps:
1. Installed PhotoDirector 2011 Beta.
Run the app -> App runs fine
2. Installed PhotoDirector 2011 v1816.
- Run the app -> App runs fine
3. Update your system
- Run the app -> Import dialog cannot pop up anymore.

Regards,
Brandon

Oh thank you Brandon trying to help me.
You have summarized well my problem despite my English school is
already well far.
Here is the link to retrieve the shared file generated with CLTracker.exe.

http://www.4shared.com/file/OxYV9pC1/CyberLinkLog.html

Friendly Dady

Hi,

Quote:
http://www.4shared.com/file/OxYV9pC1/CyberLinkLog.html

Seems your site requires membership to download your file. Can you pls upload your log in this forum?

Thanks,
Brandon

Thank you Brandon.

Here are my logs but normally, shared, do not ask to be member, I thought so not not too much overloaded this forum.

DELETED

Thanks











Dady

Thanks for your help.
I finally solved my problem. To do this, I delete once more the software, I tried if files relating to the software were still on my computer (I found a good number) I've removed.
I have re-installed software and miracle everything is OK Dady

Wow, that was easy, quick and hard to believe. Never occur to me that this can be resolved with simply re-installation. Shame to say: I'm still unable to reproduce what you experienced. Sad! I'm glad the mysterious issue is resolved with a miracle.

Regards,
Brandon

i got the same problem . try to uninstall n delete all related file n re-install but the prob is still recur. help plz

my log