Hi,

can you please post your DXDIAG her.

please also post the Crash log content (from event log) here

thanks
Michael Technical Support

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This happen to me as well. Just got the full suite bundled with Plextor usb 3.0 blu ray burner, and first problem is that the suite wont launch from the desktop shortcut, though navigating manually will allow Power2Go to start. However, every time a .iso file is selected for the burn, P2G just hangs up and says (not responding).

This on an acer 5750G with i7 processor and Windows 7

This is happening to me with P2G version 6

I have the same problem with my Win 7 64 bit. The event viewer shows the following:

Log Name: Application
Source: Application Error
Date: 9/22/2011 3:50:26 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: Power2Go.exe, version: 7.0.0.1827, time stamp: 0x4e084102
Faulting module name: Power2Go.exe, version: 7.0.0.1827, time stamp: 0x4e084102
Exception code: 0xc0000005
Fault offset: 0x00012a3a
Faulting process id: 0x12cc
Faulting application start time: 0x01cc7960cbc64140
Faulting application path: C:\Program Files (x86)\CyberLink\Power2Go\Power2Go.exe
Faulting module path: C:\Program Files (x86)\CyberLink\Power2Go\Power2Go.exe
Report Id: 1d3eeb45-e554-11e0-9fc0-8c89a51716b1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-09-22T19:50:26.000000000Z" />
<EventRecordID>2909</EventRecordID>
<Channel>Application</Channel>
<Computer>XXXXXXX</Computer>
<Security />
</System>
<EventData>
<Data>Power2Go.exe</Data>
<Data>7.0.0.1827</Data>
<Data>4e084102</Data>
<Data>Power2Go.exe</Data>
<Data>7.0.0.1827</Data>
<Data>4e084102</Data>
<Data>c0000005</Data>
<Data>00012a3a</Data>
<Data>12cc</Data>
<Data>01cc7960cbc64140</Data>
<Data>C:\Program Files (x86)\CyberLink\Power2Go\Power2Go.exe</Data>
<Data>C:\Program Files (x86)\CyberLink\Power2Go\Power2Go.exe</Data>
<Data>1d3eeb45-e554-11e0-9fc0-8c89a51716b1</Data>
</EventData>
</Event>

Same problem here...after an upgrade to 7's Sp1...
The problem is that it's an HP OEM software (part of DVD Suite deluxe)... HP don't solve my problem and say that I must contact Cyberlink support... Cyberlink's support says me it must be solved with HP... what a mess!
Power2go 6 build 6.1.4419 keeps crashing at start.... what tha hell can I do?

getting help from cyber link is a freaking mess

You're right, my friend
i've installed Nero (trial) while this problem isn't solved....


I've posted both DxDiag.txt and the event viewer log






Someone can help me here?
Thanks a Lot.

same problem on windows 7 SP1
Impossible to open Power2Go 6

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-03-29T23:31:47.000000000Z" />
<EventRecordID>8614</EventRecordID>
<Channel>Application</Channel>
<Computer>chad-PC</Computer>
<Security />
</System>
- <EventData>
<Data>Power2Go.exe</Data>
<Data>6.2.0.4009</Data>
<Data>4bbee6ea</Data>
<Data>kernel32.dll</Data>
<Data>6.1.7601.17651</Data>
<Data>4e211318</Data>
<Data>c0000005</Data>
<Data>0001139d</Data>
<Data>cc0</Data>
<Data>01cd0e0418a8988a</Data>
<Data>D:\Program Files\Graveur LG\Power2Go\Power2Go.exe</Data>
<Data>C:\Windows\syswow64\kernel32.dll</Data>
<Data>59a8d75c-79f7-11e1-9134-0026b9a34c72</Data>
</EventData>
</Event>

Has anybody from Cyberlink provided any recommendations for fixing this crashing problem? My Powe2Go and InstaBurn BOTH crash at startup!

Hello,
please contact the technical support team - this user-2-user forum is not monitored by our support team

br
Michael Technical Support

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