Loading HD video

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Loading HD video

tanstaafl49

Newbie Location: England Joined: May 08, 2011 16:42 Messages: 21 Offline

Solved by

May 08, 2011 17:14

When I try to load a HD video, I get a mesage saying I have to log on to activate this (H.** can't remember the number). I then have the same problem as I have when trying to register the program, which lots of people seem to have, in that Pd tells me I have no Internet connection. But it will upload OK to YouTube etc. Also, automatic updates doesn't log on.
I usually use Firefox but have switched to IE8 as default browser and updated Java to no avail. I have installed the latest updates from the website. I've tried switching out of the network, removing all the wireless stuff, my connection is wired.

This appears to be a longstanding fault - the downloaded trial veersion had the same problem but i assumed it would have been fixed in the commercial one. Can I get this H.?? file from anywhere else? Seems daft the thing not working out of the box... and the internet issue should have been fixed in one of the updates. Suggestions to pay Tech support for something that should be standard are not on!

So has any other user managed to get HD9 to log on? Arthur

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

May 09, 2011 04:44

Hi Arthur,
My guess is you have a firewall blocking part of PD accessing the internet. You need to check you've allowed PD full internet access. Check your firewall/programs status - it should list all the programs you allow access to the internet.

For function activation you do not need to recall any code or anything - just be online to activate.

I have access to PD9's functions because I and others have allowed PD9 access beyond our firewall.

Cofion gorau
Dafydd

tanstaafl49

Newbie Location: England Joined: May 08, 2011 16:42 Messages: 21 Offline

May 09, 2011 07:00

Quote: Hi Arthur,
My guess is you have a firewall blocking part of PD accessing the internet. You need to check you've allowed PD full internet access. Check your firewall/programs status - it should list all the programs you allow access to the internet.

For function activation you do not need to recall any code or anything - just be online to activate.

I have access to PD9's functions because I and others have allowed PD9 access beyond our firewall.

Cofion gorau
Dafydd

I've switched of the windows Firewall (the only one I have) turned off AVG virus protection and I still get the same message. Online laccess is fine from in the program for uploading to YouTube or to log on to the"share"website, but not for updats or registration. Could it be a clash with IE8? I can't get rid of it and try an earlier version unfortunately. The registration I'm not bothered about, but I need this H.264 codec. Arthur

tanstaafl49

Newbie Location: England Joined: May 08, 2011 16:42 Messages: 21 Offline

May 09, 2011 09:38

As a further confusion, I've tried loading it onto my wife's computer which links to the net via a wireless link. From there I can register OK but the program won't run. Could this be something to do with the network? My PC is connected by a wired link, hers by wireless. Arthur

Bubba in TX

Senior Contributor Location: Central Texas Joined: Dec 12, 2009 21:32 Messages: 1332 Offline

May 09, 2011 10:20

Without knowing what the computer specs are we cannot even guess why your wife's computer will not run after install. Usually it is because the computer cannot run it due to low machine specs, out of date drivers and codecs and Quicktime not installed, ect, ect.

The same for your computer too.

In the setting under the general tab, turn OFF auto check for updates.... a useless option of many...the way to check for update patches is to go look on their site.

This message was edited 2 times. Last update was at May 09. 2011 10:28

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