Video stuttering

Fin745

Newbie Joined: May 01, 2011 00:56 Messages: 3 Offline

Solved by

May 01, 2011 05:38

I have a Core i3 530
6GB of memory
Windows 7 64Bit and a Toshiba TV connected to it via HDMI
GeForce GT 430
LITE-ON iHOS104-06

I'm not sure what's going on here,but every few minutes the video pauses and then starts again and that is happening over and over.

Any help I could get....Thanks.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

May 01, 2011 06:35

Hi,
can you please post more info about your environment?

http://forum.cyberlink.com/forum/posts/list/16915.page

thanks
Michael Technical Support

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Fin745

Newbie Joined: May 01, 2011 00:56 Messages: 3 Offline

May 01, 2011 06:56

PowerDVD Trial Verison: 11.0.1620.51
PowerDVD SR Number: DVD110218-01
PowerDVD TR Number:110420-037
Operating System Windows 7 64bit
Do you use administrator or restricted user account? administrator
Is your PowerDVD a Retail product or bundles with HW? Trial
Used Audio device: HDMI Nvidia HD audio
Used Audio device driver version: 1.2.22.1
The Audio setting in PowerDVD and in OS : Toshbia TV
Used ODD drive : LITE-ON iHOS104-06 6.1.7601.17514
Used Display(s) Toshbia TV
Which kind of display connection: HDMI
Whcih Display refresh rate do you use while Playback: 60 Hertz
Are you using single or dual monitor environment: Single
Are you using clone or extended mode (if use two display)
(3D only) Please provide detail info about 3D setting in PowerDVD
What kind of Antivirus SW are you using: Microsoft Security Essentials
Which Internet Browser Software is installed: Firefox 4.0.1 IE9 and Google Chrome 11
Do you use virtual ODD (e.g Daemon Tools)? no.
The detailed issue description: When a Blu-ray is playing the video pauses for a few seconds like it's buferring and continues and it does it over and over.

Filename	DxDiag.txt	Download
Description	DXDIAG
Filesize	36 Kbytes
Downloaded:	342 time(s)

This message was edited 2 times. Last update was at May 01. 2011 06:57

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

May 03, 2011 07:58

Hi Fin,

as far as I can see you use a lower resolution than the native one? Suggest to try for BD playback:

1. 1920x180p
2. 24Hz refreshrate

you must set those options in the Display settings or in the VGA settings page

Br
Michael

This message was edited 1 time. Last update was at May 03. 2011 08:44

Technical Support

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Fin745

Newbie Joined: May 01, 2011 00:56 Messages: 3 Offline

May 05, 2011 17:11

Still having the same issue.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

May 06, 2011 03:50

Hi,

please post the titles you have tested and that show this issue

Br
Michael Technical Support

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Manoroid

Member Joined: Apr 10, 2010 23:07 Messages: 143 Offline

May 08, 2011 05:53

Hey guys i think i have a possible fix?? It's been working for me!

I think ive located the problem!

When im watching a blu-ray it stutters because is installing a windows update in the back ground. So what i've set it to do is select the box in windows update options to "Check for updates but let me choose whether to download and install them.

This has fixed my stuttering so far which makes me very happy! I think whats going on is that it interrups the video playback when its downloading and installing the update. i noticed it creates a restore point and thats when it stutters. Try this guys!